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Senior Vendor Manager - Employee Lifecycle Services

Company: Amazon.com, Inc.
Location: Arlington
Posted on: June 7, 2021

Job Description:

Amazon is growing fast, so we are looking at new support models to build an organization that will scale well into our future while continuing to provide a great employee experience and like to build things from the ground up. To achieve this, we are looking for an energetic Senior Vendor Manager with strong analytical, negotiation and project skills to join our Employee Services Lifecycle team. We work across multiple business groups and locations delivering services to employees, managers and our HR colleagues.

This person will be responsible for establishing the framework and roadmap for Vendor Management. This will include creating and automating vendor performance management, standardizing vendor engagement and onboarding, identifying opportunities for contract process and term standardization, improving processes of vendor selection, relationships, and management globally. The incumbent is required to build strong relationships with all key partners globally including HR, Regional Service and Business Owners, Legal, Finance, Procurement, Payroll, Tech, Compliance, ACES and other Amazon cross functional teams. This broad role will focus on relationship management, vendor performance management and automation for better profitability of the business.

The successful Senior Vendor Manager will be able to:

  • Manage global service providers for Employee Lifecycle Services,
  • Drive and implement vendor management strategic initiatives.
  • Monitoring vendor performance against service level agreements and issue resolution, ensuring defect reduction, and progressive service enhancements through the governance meetings,
  • Act as interface between vendor and end-user; as well as support vendor selection, contract & pricing negociation, and vendor alignment to Amazon culture,
  • Manage PO/ invoices and facilitate vendor payment process.
  • Work cross-functionally to identify scalable changes regionally or globally that improve the Vendor Management and/or Contract lifecycle, while standardizing key global contract terms across contracts and the term update strategy.
  • Challenge vendors and drive strategic contract negotiations to reduce the cost per employee and align with Amazon's compliance and control requirements.
  • Drive and implement long-term global vendor management strategy and analyze vendor costs and spending patterns, to understand the downstream impact of changes to pricing and to drive improvements regionally.
  • Develop and monitor metrics to evaluate products and services, to continually drive the quality of customer experience, while anticipating the risks associated with Vendor operations and drawing strategic mitigation to ensure reduced/zero impact to the network.
  • At least 8+ years of relevant vendor management experience with outsourcing partners and service vendors with proven track record of delivering results,
  • At least 5+ years of professional experience in contract/ pricing negotiation, vendor selection and vendor performance management, as well as minimum of 2+ years relevant global project management experience,
  • Excellent written and verbal communications skills in English with ability to interface with all levels of the organization,
  • Bachelor's degree in business, Finance, HR or related field.
  • At least 8+ years of HR or related experience,
  • Experience of building/ managing high performing global teams and working with cross-functional teams and leaders,
  • Attention to documenting, monitoring and modification of fine detail within contracts or similar documentation and day-to-day activities; the ability to meet deadlines while managing multiple initiatives in a fast paced environment,
  • Strong organizational skills with exceptional follow through, attention to detail and specific strength in influencing decision makers and managing expectations,
  • Ability to learn large scale complex systems quickly and experience of analyzing large data sets,
  • Background in implementing automation to standardize and simplify information,
  • Demonstrated Change Management experience including the ability to work with improvement team sponsors to address barriers to a team's success,
  • Ability to work effectively as part of a global team
  • Strong analytical and strategic vision, as well as organizationally savvy, with strong problem solving skills and able to handle multiple tasks, workload, changing priorities, and tight deadlines,
  • The successful candidate will operate with flexibility, and successfully deal with ambiguity and working flexible hours,
  • The successful candidate will demonstrate a high level of ownership for the results delivered, and for satisfying the internal customers.

Keywords: Amazon.com, Inc., Arlington , Senior Vendor Manager - Employee Lifecycle Services, Other , Arlington, Virginia

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