Lead Coordinator

Company: WORK WITH YOUR HANDZ
Location: Warrenton
Posted on: June 7, 2021

Job Description:

My Plumber Plus is now hiring a LEAD COORDINATOR

What can they do for you?

1. Provide stability – over 30% of their staff has been employed 10 years or longer.
2. They’ve been in business for 40 years and have 5-star reviews.
3. They have a great benefits package (see full list below).
4. They are a family-owned company with a fun, professional and caring management team.
5. They are growing and so are the opportunities for advancement.
6. They provide ongoing training and professional development.
7. They have box seats to the Nat’s, Caps and Jiffy Lube Live for employees to enjoy!
8. Team events and an Annual Crab Feast for employees and their families.
9. Pride in working for a company that makes a difference in the community and always does right by the customer.
10. Culture of continuous improvement including use of latest technology platforms in the industry.

THE JOB:

Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and other staff. Communicates with the customer to ensure customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and concerns. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment under the general direction of the Sales Manager.

QUALIFICATIONS:

• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Effective communication skills to communicate with customer and to resolve customer issues or concerns.
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-centric manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment.
• Ability to make decisions based on established guidelines and procedures.
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands.
• An understanding and knowledge of the Plumbing, HVAC, Electrical Industry is an asset.
• Be goal oriented.
• Accurate and thorough in data entry
• Professional and courteous phone and email communication.
• Successful sales and customer service experience (in any industry)

RESPONSIBILITIES:

• Effectively and courteously communicates with customers to schedule service calls while gathering information on the customer’s current systems and needs as well as ensuring that the decision maker is present at the time of the call.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Receives customer lead information from the technicians, the Call Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriates system(s) to document lead. 
• Update sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling.
• Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensures completed financing forms are sent to the financing vendor.
• Performs outbound calls to customers who were identified as a lead, but who did not schedule a sales call, to attempt to schedule the sales call.
• Gathers information from the salesperson after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call.
• Keeps the Sales Manager abreast of issues, problems, and other pertinent information.
• Daily, completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks for messages.
• As requested/required, generates reports from systems. As needed/required, tracks activities for area-specific contests/events, special offers and to distribute relevant information to salespersons, Sales Managers, and others.
• Performs similar/other duties as needed or assigned.

Come work for a team that will value your contribution, and in an industry that is essential and recession-proof!

EOE

Keywords: WORK WITH YOUR HANDZ, Arlington , Lead Coordinator, Other , Warrenton, Virginia