Posted on: May 3, 2021
Performs a wide range of access administrative duties to include
eReferral processing, patient appointment scheduling, verification
of benefits, insurance authorizations and screening, communication
with referral sources and other tasks assigned. Requires the
ability to multi-task and function in a fast-paced environment
while contributing to a positive environment for patients and
physicians. Must be patient-focused, with attention to detail, and
empathetic to the patient's needs.Position requires knowledge of
general medical terminology. He or she works directly with the
clinical staff and acts as a liaison between the patients and
medical providers. This position requires daily communication and
collaboration with patients, nurses, providers, Administrative
Assistants, and medical insurance companies to coordinate care.
Communication and respect for the patient is essential to build
rapport. Patient assessment skills are essential. This individual
must be able to prioritize tasks and utilize time efficiently. The
person in this position must be able to think critically and
logically to facilitate appropriate scheduling of
appointments.Required Skills and Competencies Minimum 2 years'
experience as a Referral Coordinator (preferred) Bachelor's degree
preferred or combination of education and experience Strong
customer service focus Must have excellent verbal and written
communication skills. Must possess strong problem-solving skills to
identify and resolve scheduling issues Must be able to effectively
communicate providing verbal feedback in a professional manner.
Must be able to follow and understand instructions, and react
favorably in all work situations. Demonstrate personal and
professional integrity Must have strong interpersonal skills and be
mentally adaptable in dealing with variety of people at various
levels within and outside GWMFA. Must contribute to a positive work
environment Demonstrate flexibility and partner with all team
members to achieve goals Excellent organization skills and ability
to manage multiple tasks with same level of effectiveness.
Keywords: MFA, Arlington , Referral Specialist, Other , Arlington, Virginia
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