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Junior Help Desk Analyst

Company: Global Global Science
Location: Arlington
Posted on: May 3, 2021

Job Description:

Global Science & Technology, Inc., a fast-growing high technology firm, is seeking a Junior Help Desk Analyst to support NASA's NRESS program. The position is in Arlington/Crystal City, VA.

Position Summary:

The Help Desk Analyst will support the NASA Solicitation and Proposal Integrated Review and Evaluation System (NSPIRES) Help Desk by providing assistance and technical support to both external (proposing and reviewer community) and internal (NASA and contractor) users of the NSPIRES system. Additionally, the Help Desk Analyst will provide IT support during NASA peer review panel meetings. Applicants are encouraged to familiarize themselves with the NSPIRES website prior to applying (https://nspires.nasaprs.com/external/).

Primary Duties:

  • Provide problem determination, troubleshooting and resolution for escalated customer service calls and emails.
  • Provide support and troubleshooting to external (proposing and reviewing community) NSPIRES users.
  • Provide support and to internal (NASA and contractor) NSPIRES users.
  • Log calls and emails accurately and completely document incident information.
  • Support IT needs for both in-person and virtual peer review panel meetings. Travel to off-site meetings in the DC metro area and around the country may be required in the future.

Required Education/Experience/Skills:

  • High School Diploma or GED and 5 years' experience or equivalent combination of higher degree and experience.
  • Excellent customer service skills and attitude.
  • Knowledge/experience in setting up and networking PC and Macs in a local server environment.
  • Knowledge/experience in setting up and providing support for WebEx, MS Teams, and Google Workspace.
  • High degree of communication, organization and multitasking skills.

Physical Qualification(s) Required:

  • Ability to use a computer.

Mental Qualification(s) Required:

  • Ability to multitask.
  • Ability to communicate effectively (written and verbal).

U.S. citizenship or Permanent Residency is required.

Selected applicants will be subject to a government background investigation.

GST offers competitive salaries; vacation, sick, and holiday leave; major medical, dental, life, long-term and short-term disability insurance; 401K retirement plan; tuition assistance; and opportunities for employee career growth and development.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status. GST is an Equal Opportunity/Affirmative Action Employer.

Keywords: Global Global Science, Arlington , Junior Help Desk Analyst, Other , Arlington, Virginia

Click here to apply!

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