Implements and supports Knowledge Management (KM) policies,
strategies, practices and projects to accomplish the vision,
mission, and strategic objectives of the Defense Security
Cooperation Agency (DSCA) organization.
Works with individuals and organizations within DSCA to
determine KM requirements and business processes. Assesses existing
and emerging capabilities to fulfill those needs, and provide
recommendations to leadership for implementation. Engages,
analyzes, designs, builds, tests, deploys and monitors KM
Serves as an expert KM practitioner and functional/technical
agent. Identifies internal and external best practices. Assists
process/functional owners to plan and implement best KM practices
throughout assigned teams. Facilitates, monitors, and promotes the
use and improvement of common knowledge management processes and
approaches across the community. Coaches and champions online
Communities of Practice (CoPs) and Communities of Interest (COI).
Implements strategies to enhance explicit and tacit knowledge
production, management and sharing. Identifies and supports Subject
Matter Experts (SMEs), coaches and mentors. Facilitates and trains
on KM best practices.
Evaluates and assists in establishing roles and responsibilities
for supporting a knowledge management environment and culture.
Builds and supports knowledge teams. Develops and executes plans to
support and promote knowledge management. Supports and maintains
the continuous development of new organizational and online
communities of practice; promotes knowledge (both tacit and
explicit) as assets to the organization; integrates change
management programs, and business transformation to assist in
moving toward a knowledge-centric culture. Implements techniques to
support this task to include assessing the needs of staff,
knowledge mapping/taxonomies, and knowledge audits.
Serves as a content and broadcast facilitator for knowledge
objects on portals. Assists staff ensuring content objects within
websites and knowledge databases are current, relevant, iterative,
non-duplicative and follow review and approval processes. Ensures
that content is in compliance with DOD and IT information security
standards, the organizations vision, goals and implementation plan,
and approved policies and guidelines. Assists in developing the
strategy for optimal use of SharePoint and other collaborative
tools within the organization. Takes a leading role in implementing
SharePoint across the entire organization. Participates in planning
and execution of tasks related to the evaluation of new SharePoint
based initiatives. Guides the implementation of SharePoint across
multiple teams, including providing training to users. Configures
and maintains document libraries, lists, and site collections.
Studies customer requirements and translates them into directory
structures. Determines how web pages should be organized and the
procedures to organize and obtain required information. Serves as
the KM representative at meetings and seminars designed to arrive
at solutions to mutual problems encountered, and to provide
knowledge and information.
As required, supports preparation of written materials and
provides KM updates in staff meetings and training conferences, and
other selected venues in order to ensure the KM program is in
concert with the knowledge strategy and requirements.
Prepares and presents briefings as required to promote the KM
program. Ensures the staff is trained/oriented on using the KM
practices, techniques and technology tools. Implements training
plans and materials for teaching how to access and use KM
Responsible for developing and maintaining complex knowledge
management applications designed to identify, create, represent,
and distribute knowledge for reuse, awareness and learning.
Works with users to design, develop and test complex knowledge
capture processes and workflows, search capabilities and
Designs, develops, implements and maintains SharePoint-based
applications and 3rd Party SharePoint related software for
knowledge management applications.
Uses available tools and/or web-based application development
methodology to provide web-based solutions.
Plans, schedules and conducts systems tests; monitors test
results, and takes appropriate corrective action.
Working with management, develops, administers and analyzes
reports on application usage and knowledge contributions.
Develops technical user guides and other technical
Maintains current knowledge of relevant technologies as
Provides guidance to less experienced Knowledge Management
Key skills and knowledge areas:
- Business Analysis
- Data mining
- Data dictionary definition
- Report Creation
- Working with customers to maintain business content (no coding
or application support)
- Providing industry standard collaboration techniques
- Creating workflows
- Form creation
- Requirements gathering
- System documentation/ tech writing capabilities
- Running after action meetings
- Maintaining communities of practice/ monitoring usage
Strong knowledge of web usage, administration, and project
Knowledge of the System Development Life Cycle.
Knowledge of enterprise portals and intranets, especially
Microsoft SharePoint Portal Server and Windows SharePoint
Excellent communication, presentation, and interpersonal
Candidate will need to have a Secret clearance
Bachelor's Degree in Business, Management, Software Design, IT
or related area and 8 plus years' experience.
Knowledge Management Core Competencies
Project and program management
Consulting and customer centricity
Communication and influence
- Content management, technology, and data fluency
Security Clearance: Secret