ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

Service Desk Administrator - Tier 2 - TS/SCI

Company: General Dynamics Mission Systems, Inc
Location: Arlington
Posted on: May 3, 2021

Job Description:

Basic Qualifications Bachelor's degree in Computer Science, a related field or equivalent experience is required plus a minimum of 5 years of relevant experience; or Master's degree and 3 years of experience.The successful ServiceDesk Administrator will be knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working classified environment that includes experience in troubleshooting connectivity issues, hardware and software support, hands-on and remote support.In addition, the successful Service Desk Administrator must have: Hands on experience using Remedy Ticketing system Windows based Operating Systems (OS) and windows technology Extensive troubleshooting experience Networking experience Customer service experience Extensive Help Desk experience Microsoft Office product experience Excellent communications skills Ability to multi-task Experience collecting system use metrics A minimum of a IAT Level II (DoD 8570.1M) certification is required: e.g. GIAC Security Essentials - GSEC; CompTIA Security+ CE; Security Certified Network Professional - SCNP; Systems Security Certified Practitioner - SSCPClearance Requirements:This position requires an active TS/SCI security clearance. Must be willing and able to obtain a polygraph within a reasonable amount of time after hire, with acceptable timing determined by manager. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.Responsibilities for this PositionGeneral Dynamics Mission Systems (GDMS) is actively seeking a Service Desk Administrator that will be responsible for providing delivery of the highest standard of customer service for all users of a Windows based cross-domain enterprise solution operating in a classified environment.The ideal candidate must possess strong interpersonal skills, a good balance of technical experience including a complete understanding of computers and network operations in a classified environment. Excellent written and verbal communication skills and excellent customer service skills are a must.Essential Duties for the Service Desk Administrator: Maintain a high level of Help Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers Coordinate with cross-team and cross-departmental expertise necessary to effectively respond to issuesPrimary Responsibilities include: Ensure customer service excellence by monitoring tickets and reviewing customer feedback Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement Customer Service Focused Maintain a high level of responsiveness, communication, professionalism, and overall knowledge Maintain current knowledge on new and updates to existing products, as well as third-party OS and devices Deliver excellent technical support and customer service Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards Contribute to the change management process; in particular represent the interests of the customer when assessing risk and impactMinimum SalaryMaximum SalaryCompany OverviewGeneral Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

Keywords: General Dynamics Mission Systems, Inc, Arlington , Service Desk Administrator - Tier 2 - TS/SCI, Other , Arlington, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


FT-Loader/Cart Associate-Opening
Description: p What You Will Do /p p All Lowe apos s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service (more...)
Company: Lowe's Companies, Inc.
Location: Leesburg
Posted on: 05/12/2021

Stocking & Unloading - LEESBURG - 20178
Description: What you apos ll do at Stocking, backroom, receiving associates work to ensure customers can find all of the items they have on their shopping list. Depending on the shift you work, your job could (more...)
Company: walmart
Location: LEESBURG
Posted on: 05/12/2021

Early Childhood Music Instructor
Description: Bach To Rock B2R America s Music School for students of all ages is currently seeking a Music Teacher to work as a part-time employee providing music classes to young children. Early Childhood (more...)
Company: Bach to Rock - Corporate Division
Location: Leesburg
Posted on: 05/12/2021


Operations Office Manager - 55009390
Description: p Requisition No: 370141 /p p Agency: Department of Transportation /p p Working Title: OPERATIONS OFFICE MANAGER - 55009390 /p p Position Number: 55009390 /p p Salary: 42,819.71 - 55,413.74 (more...)
Company: Florida Department of Transportation
Location: Leesburg
Posted on: 05/12/2021

Store Associate/Stocker 5285 Now Hiring Minors 16+
Description: br/ br/ Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. br/ br/ 1. (more...)
Company: Big Lots
Location: Leesburg
Posted on: 05/12/2021

Grocery Associate
Description: Perishable Department team member, you will educate
Company: Wegmans Food Markets, Inc.
Location: Leesburg
Posted on: 05/12/2021

Climbing Arborist
Description: Job Description Job Description Looking for a place where you can thrive SavATree is a growing tree, shrub and lawn care company. We are looking to add tree climbers and crew leaders with a CDL license (more...)
Company: SavATree
Location: Leesburg
Posted on: 05/12/2021

Service Advisor
Description: p At Office Depot and Office Max, the Services Advisor is a part-time role, providing total solutions to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly (more...)
Company: Office Depot
Location: Leesburg
Posted on: 05/12/2021

Full and Part-Time Private Cases Available Immediately (LIVE-IN) - Apply Today!
Description: CURRENTLY OFFERING: LIVE IN, FULL TIME AND PART TIME.All are available
Company: Home Helpers
Location: Leesburg
Posted on: 05/12/2021

Teller - Part Time (24 hrs) - Leesburg
Description: b Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your account will (more...)
Company: BB&T Corp.
Location: Leesburg
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds