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Customer Service Representative

Company: Kelly Services
Location: Clifton
Posted on: April 9, 2021

Job Description:

KELLY is looking for a career driven individual with two (2+) years of experience in Customer Service for a well distinguished HVAC client in Lorton, VA.Responsibilities:

  • Schedule/coordinate customer service calls & input information into our scheduling software.
  • Efficiently assign calls to minimize wasted trips, time and fuel.
  • Communicate with techs in the field as new calls are scheduled.
  • Update customers on the status of their service and with ordered parts.
  • Process customer's check up mailers, surveys, and agreements.
  • Input customer invoices, tender credit card payments, and process work orders.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Handle incoming requests from customers related to service calls.
  • Manage and assign service technicians to fulfill customer service requests.
  • Manage service technicians daily schedules.
  • Update the work orders and claims identifying the service to be performed.
  • Close out all calls daily
  • Obtain necessary purchase order/ approvals from customers for work being performed
  • Keep detailed records of pertinent calls received and action taken.
  • Posts entries in the computerized dispatch system and makes corrections as they occur.
  • Various other administrative duties as the business requires.--Candidate should be able to:
    • Work well under pressure
    • Keep Zen-like professionalism even with the most difficult to handle clients and coworkers
    • Sell service with a smile
    • Effectively communicate relevant project information to employees, superiors, and customers.
    • Resolve and/or escalate issues in an appropriate and timely fashion.
    • Participate in team and customer meetings effectively.
    • Interface well with clients and co-workers effectively.
    • Passionately help customers with their HVAC needs and doing so with great enthusiasm.
    • Display excellent interpersonal and strong communication skills (verbal, written and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Arlington , Customer Service Representative, Other , Clifton, Virginia

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