Front Desk Associate
Company: Onelife Fitness
Location: Arlington
Posted on: April 8, 2021
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Job Description:
Summary Objective: Front Desk Associates are responsible for
providing exceptional service to members, guests, visitors and
staff at the front desk, both in-person and over the phone. Front
Desk Associates are expected to surpass all expectations under the
management of the Front Desk Supervisor and with support of the
Front Desk Team. Most importantly, Front Desk Associates will build
rapport with all members, visitors and guests to create a welcoming
environment. Essential Functions: Deliver the ultimate fitness
experience to every member, every time Provide the highest level of
customer service to all members, guests and visitors upon arrival
Professionally greet and check in members, guests, and visitors
upon arrival and thank them as they leave Actively recruit and
retain members Answer questions, solve problems, and refer comments
and concerns appropriately Job Responsibilities: Answer phones,
field questions, and route calls in keeping with Front Desk
standards Perform cash, check, and credit card transactions
accurately Schedule courts and program services for members
Maintain a clean and organized front desk and lobby area Use online
computer software for member check-ins, updating member accounts as
needed Attend all scheduled meetings and trainings Understand and
follow employee standards of conduct and ethics Understand and
uphold club building, facilities, service, program, and emergency
procedures Assume other duties as assigned Work morning, evening,
and weekend shifts as necessary Required Knowledge, Skills &
Abilities: Excellent verbal and nonverbal communication skills
Excellent listening skills Strong work ethic that includes
punctuality, organization, and attention to detail Ability to
maintain a friendly, enthusiastic, and positive attitude Outwardly
facing professional appearance to include a smile, uniform, and
name tag Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Ability to multitask and work well under pressure Basic computer
skills (MS Office, email, MS Windows) Familiarity with basic
cash-handling procedures Required Experience, Education &
Certifications: High school diploma or GED preferred Six months
experience in a health club, customer service, or retail role
preferred Current CPR/AED certification required (if you don't have
current CPR/AED certification you will be required to get certified
within 60 days of employment) Physical Activities, Physical
Requirements, Visual Acuity, & Working Conditions: Physical demands
listed here are representative of those that must be met to
successfully perform essential job functions. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions. Extending hand(s) and arm(s) in any
direction. Particularly for sustained periods of time. Moving about
on foot to accomplish tasks, particularly for long distances or
moving from one work site to another. Using upper extremities to
press against something with steady force in order to thrust
forward, downward or outward. Using upper extremities to exert
force in order to draw, haul or tug objects in a sustained motion.
Raising objects from a lower to a higher position or moving objects
horizontally from position-to-position. This factor is important if
it occurs to a considerable degree and requires substantial use of
upper extremities and back muscles. Picking, pinching, typing or
otherwise working, primarily with fingers rather than with the
whole hand as in handling. Applying pressure to an object with the
fingers and palm. Expressing or exchanging ideas by means of the
spoken word. Those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
or quickly. Perceiving the nature of sounds at normal speaking
levels with or without correction. Ability to receive detailed
information through oral communication, and to make the
discriminations in sound. Repetitive motion. Substantial movements
(motions) of the wrists, hands, and/or fingers. Light work.
Exerting up to 20 pounds of force occasionally, and/or up to 10
pounds of force frequently, and/or a negligible amount of force
constantly to move objects. If the use of arm and/or leg controls
requires exertion of forces greater than that for sedentary work
and the worker sits most of the time, the job is rated for light
work. The worker is required to have close visual acuity to perform
an activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; extensive reading;
visual inspection involving small defects, small parts, and/or
operation of machines (including inspection); using measurement
devices; and/or assembly or fabrication parts at distances close to
the eyes. The worker is not substantially exposed to adverse
environmental conditions (such as in typical office or
administrative work). Employee Benefits: All US Fitness team
members receive: Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel Employee
Referral Gift In-house Continuing Education Credits and CEC
Reimbursement Additional Full Time Benefits: Medical, Dental,
Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan Paid Time Off Relocation:Candidates outside
of the specified area are welcome to apply but if selected for an
interview, they must be willing to travel at own cost. Relocation
assistance is not offered. US FITNESS IS AN EQUAL OPPORTUNITY
EMPLOYER EEO is the LAW EEO is the LAW Supplement
Keywords: Onelife Fitness, Arlington , Front Desk Associate, Other , Arlington, Virginia
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