Senior End User Support
Company: Apex Systems
Location: Arlington
Posted on: February 24, 2021
|
|
Job Description:
If you are qualified and interested in applying, please email
your resume to Khalaney at Kbarrie@apexsystems.com and a good time
and number you are available for a quick phone call to discuss the
role.POSITION TITLE: Senior End User Support SpecialistLOCATION:
Arlington, VA (Onsite)LENGTH:--6 month contract to hirePAY: $80k
Salary BENEFITS: Health, Dental, Vision, 401kExperience and
Education Requirements: -- Bachelor's degree and 6+ years of
relevant experience-- Security Clearance Required:--Ability to
obtain DHS HQ EOD suitability and Active Top SecretShifts:-- Monday
thru Friday: 6:00am to 2:30pm = 1 open positions-- Monday thru
Friday: 9:30am to 6:00pm = 2 open positionsPosition Summary: End
User Technicians are responsible for providing IT support to end
users across multiple support facilities. The candidate is
responsible for delivering professional, high quality services
directly to the customer, providing both remote and in-person
support for new equipment installations and break/fix incidents.
End User Technicians will be responsible for supporting and
troubleshooting a variety of technologies (desktops, laptops,
tablets, software, etc.) adhering to service level agreements based
on user classifications (Standard, VIP, EVIP). This candidate will
support unclassified equipment, some of which is in classified
space.Job Duties and Responsibilities: -- Provides technical
support for end user hardware (laptops, printers, tablets, mobile
devices) and peripherals, software (COTS, GOTS, Web), audiovisual
display systems, and wireless technologies.-- Schedules and
coordinates customer desk-side support for the installation of new
software or to perform hardware or software break/fix activities.--
Sets-up and configures new end user equipment including laptops,
mobiles devices, printers, copiers, VTC units, VoIP phones and
other peripherals.-- Documents all changes in ServiceNow ticketing
system to ensure all asset and configuration information is up to
date.-- Reviews pending tickets daily, updating work details
according to DSS ticket management procedures-- Investigates and
resolves all connectivity issues related to end-user IT equipment--
Actively participates in site specific project planning, providing
detailed requirements for facility IT equipment IMACs-- Escorts
general contractors and other contractors as requested.--
Responsible for the on-site coordination of break/fix installations
with hardware maintenance providers-- Executes and maintains IT
asset inventory information, completing ad hoc inventories and
updating asset lists-- Recommends customer service and IT process
support enhancements, researching and recommending new technologies
and procedures.-- Self-motivated and proactive - able to work
independently and identify opportunities and develop new ideas for
efficiencies-- Able to plan and prioritize workload to ensure
objectives and tickets are achieved on time.?REQUIREMENTS:--
Ability to perform in-depth troubleshooting skills on Windows
Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office
products, and various Internet browsers to include Internet
Explorer and Mozilla Firefox-- Experience with patch management
software (e.g., SCCM)-- Experience installing, upgrading, and
removing software-- Experience using ServiceNow service management
software (or similar tool) to track incidents and service requests
through the full lifecycle -- Ability to learn new technologies
quickly (MS Operating Systems, Office Products, and DHS specified
software).-- Advanced experience with Active Directory management &
administration-- Knowledgeable of Problem Management best practice
and processesDesired Qualifications:-- COMPTIA A+, or Network+, or
Security+ Certification-- MCP Certification-- ITIL v3
certification-- HDI Certification-- Knowledgeable of Configuration
Change Management best practices
Keywords: Apex Systems, Arlington , Senior End User Support, Other , Arlington, Virginia
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsWork From Home for the Best! Description: Growing 26 year old National Discount Health Benefits provider of healthcare access in the US is seeking bright, motivated people enjoy helping Company: Living Healthy Location: Leesburg Posted on: 02/27/2021 Make up to $17/hour - Deliver with DoorDash - Start Delivering Today Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...) Company: Doordash Location: Charlottesville Posted on: 02/27/2021 Payment Systems Compliance Specialist Description: MainStreet Bank has included the banking of Money Service Business and Third Party Payment Processors as part of its long term strategy. The Payments Systems Compliance Specialist will report to the Payment (more...) Company: Mainstreet Bank Location: Leesburg Posted on: 02/27/2021 Policy Lead - Energy & Regulatory Description: Energy Regulatory Policy Lead, F/T. Research, produce policy reports, study legislation Company: Clean Virginia Location: Charlottesville Posted on: 02/27/2021 Capital One: Senior Business Banker - Howard County, Md Description: Bethesda Metro Center 17049 Company: Capital One Location: Leesburg Posted on: 02/27/2021 Service Desk Specialist Description: GDIT is seeking several Help Desk or IT Support candidates to support the US Army Intelligence and Security Command INSCOM . Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability (more...) Company: Apex Systems Location: Charlottesville Posted on: 02/27/2021 11C Indirect Fire Infantryman Description: As an Army National Guard Indirect Fire Infantryman, you'll be in charge of the Infantry's most powerful weapon - the mortar. As part of a mortar squad, section, or platoon, you will perform challenging (more...) Company: Army National Guard Location: Leesburg Posted on: 02/27/2021 Proposal Coordinator Description: The Building People, LLC has a position open for an experienced Proposal Coordinator to support our Proposal Manager with all facets of Corporate proposal efforts. Our ideal candidate will be a team player (more...) Company: The Building People Location: Leesburg Posted on: 02/27/2021 Get New Contractor Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Charlottesville Posted on: 02/27/2021 Party Chief - Leesburg, VA Description: Bring your experience and connections to this great opportunity with christopher consultants, ltd. , a leading Civil Engineering Firm in the Northern VA area. We are currently looking for a Survey Party (more...) Company: christopher consultants, ltd Location: Leesburg Posted on: 02/27/2021 |