Cloud Continuous Improvement Lead
Company: Deloitte
Location: Arlington
Posted on: February 21, 2021
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Job Description:
Cloud Continuous Improvement Lead Do you want to be at the
forefront of Deloitte's growing Cloud practice? We're looking for
exceptional leaders to help address our clients' most complex Cloud
challenges. You will work alongside top engineers and technical
thought leaders to solve difficult problems in innovative ways,
supporting our country's most vital missions.Work you'll do: Work
with clients to understand and solve their most pressing business
and technical challenges while leading a diverse talent group in
support of Federal and State Government agencies. Develop trusted
advisor relationships with clients' technology leaders and help
guide clients' Cloud vision. Create new opportunities to showcase
Cloud technologies and capabilities for our clients. Help lead our
Cloud practice, develop our future Cloud leaders, and expand the
Deloitte Cloud brand throughout the public sector marketplace.The
team: Our Cloud Engineering team focuses on enabling our clients'
end-to-end journey from On-Premise to Cloud, with opportunities in
the areas of: Cloud Strategy, Op Model Transformation, Cloud
Development, Cloud Integration & APIs, Cloud Migration, Cloud
Infrastructure & Engineering, and Cloud Managed Services. We help
our clients see the transformational capabilities of Cloud as an
opportunity for business enablement and competitive advantage.Cloud
Engineering supports our clients by improving agility and
resilience, while identifying opportunities to reduce IT operations
spend through automation. We advance our clients toward a
technology-driven future, leveraging vendor solutions and
Deloitte-developed software products, tools, and accelerators, to
achieve their vision.As a Consultant in our Practice you will:
Responsible for delivering exceptional IT service, along with
ensuring that customer incidents and service requests are completed
within agreed Service Level Agreements (SLAs). Own the Information
Technology Service Management (ITSM) policies and processes,
including incident, change, request, and problem management and
provide on-time ITSM internal and external reporting. Continue to
mature and expand the value-add and drive down the cost of goods
sold through continuous improvements within the Global Cloud
Operations (GCO) Shared Services team. This includes maturing the
GPS Pod and the GCO-GPS support model.Responsibilities:
Keywords: Deloitte, Arlington , Cloud Continuous Improvement Lead, Other , Arlington, Virginia
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