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Help Desk Specialist

Company: Eliassen Group
Location: Arlington
Posted on: February 17, 2021

Job Description:

**Work hours are 6A-2:30P, Monday-Friday.Are you an experienced Help Desk Specialist with excellent customer service skills?If you're interested in a long-term role, we may have the ideal opportunity for you with our client in Arlington.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Responsibilities of the Help Desk Specialist:* Respond to, diagnose, and resolve user issues* Support end users on a variety of problems* Ensure a timely problem control process* Supervise help desk operations* Act as primary point for customer concerns* Document, track, and monitor issuesRequirements of the Help Desk Specialist:* Must be able to pass a Federal Background check (NACI)* Bachelor's degree and at least 5 years of relevant experience* At least 7 years of applicable experience in lieu of degreeKeywords: Help Desk Specialist, Issue Resolution, Customer ServiceJob ID: 348449

Keywords: Eliassen Group, Arlington , Help Desk Specialist, Other , Arlington, Virginia

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