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Implementation Manager - Pharmacy Systems

Company: Change Healthcare
Location: Arlington
Posted on: November 19, 2020

Job Description:

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference. Implementation Manager – Pharmacy Systems

Position Overview

The Implementation Manager – Pharmacy Systems successfully managing multiple pharmacy system implementation projects . Using their advanced knowledge of our software offerings, they are also able to provide the customer guidance on functionality usage and collaborate with the various stakeholders to address customers' needs. This position also works with the support team to provide an additional level of escalation for the more complex issues being faced by customers.

What will be my duties and responsibilities in this job?

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.

Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

What are the requirements needed for this position?

Bachelor’s degree or equivalent work experiences

At Least 4 years of systems implementation experience preferably in pharmacy systems

Possess a combination of practical and intellectual skills, as well as ability to rapidly shift to different tasks that vary between complex analysis, hands-on projects, and project management.

Ability to analyze data, determines root cause, and provides and/or develops an appropriate solution for resolution

Excellent organizational, communication, and presentation skills

Project Management experience preferred

Ability to facilitate meetings and interact with all levels of management, including VPs and Executives and work in a fast-paced environment with multiple priorities

Proficient in standard software (Outlook, Word, Excel, Teams, PowerPoint)

What other skills/experience would be helpful to have?

Pharmacy industry knowledge including knowledge of pharmacy network products and services highly desirable

Experience with Linux operating system, database structure and SQL would be ideal

Experience with creating and maintaining documentation and training materials as well as providing training to adult learners

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Up to 75% travel as deemed necessary for client site visits

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf  to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Arlington , Implementation Manager - Pharmacy Systems, Other , Arlington, Virginia

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