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Sales General Manager -Arlington, VA

Company: Lumen
Location: Arlington
Posted on: October 16, 2020

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The General Manager will maximize revenue growth in local market area by capitalizing on existing network infrastructure, interconnected LEC central offices, and local market knowledge of viable customer segments and competitive situation. Manage sales, installs, customer commit dates, trouble tickets, MTTR, disputes and accounts receivable via direct reports and dotted line relationships. Responsible for costs including gross margin, opex, netex and capex.

Essential Duties:

Direct leadership of sales, sales operations, sales engineering, and sales support teams with dotted line coordination/ management of field planning and financial planning resources. Evangelize strategy and coordinate/prioritize efforts of both direct reports and matrix ecosystem staff including, service delivery project managers, service management, regional network planners, billing specialists, accounts receivable, technical support center and field operations.

Evaluate capital spending projects and present for approval. Has some direct capital spending authority for success-based projects. Capital planning, budgeting, and spending within certain authority limits. Coordinate market financial statements and capital spending tracking with the finance department.

Meet customer profitability targets within the assigned market. Serve as the escalation point on behalf of the company to customers and the local business community.

Drive network investment/maximization plans to impact local market profitability for the enterprise, as well as wholesale, federal and global account opportunities that have a regional/local market impact.

Design go-to-market product, pricing and promotion solutions in concert with field marketing, product, pricing, and network planning organizations.

Design and build a field sales force that maximizes profitable revenue growth.. Attract and retain an effective management, sales and support team to enable achievement of the market growth plan, Including the effectual use of inside sales, partner field channels and overlay teams.

Drive development, implementation, and management of strategic market plans, and align the direct and matrixed organization around market initiatives.

Other Job Requirements:

Prefer experience as a successful General Manager in a telecom or technology sales environment with enterprise telecom sales and operations management experience - including owning the customer experience in managed local market areas.

Understand and evaluate network infrastructure; challenges and opportunities.

Have the skill set and knowledge to act as an effective advocate for network improvements/changes including engagement of network planning and field operations teams, a network operating center and technical service center in order to stabilize network weak points, serve and retain customers and develop new revenue opportunities that drive profitable customer growth.

Understand network design and outside plant operations, SONET technology, switch functionality, and field operations roles and responsibilities.

Effective management of capital planning and budgeting, including netex, capex and opex.

What We Look For in a Candidate

Bachelor's degree and 8 years of relevant job experience or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 228233

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Arlington , Sales General Manager -Arlington, VA, Other , Arlington, Virginia

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