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Training Documentation Specialist

Company: Maslow Media Group, Inc.
Location: Arlington
Posted on: September 17, 2020

Job Description:

Maslow Media Group is seeking a Documentation & Training Specialist to assist with the implementation of our new online permitting system in Arlington, VA. This is a Full-Time position. This role will be Remote during COVID-19 regulations. Must be available onsite when return to work policies are implemented. This individual will focus on the delivery of hands-on training and development of a training curriculum and hands-on or self-guided training tools. Permit Arlington is an enterprise-wide initiative to improve land development, building and permitting processes in the administrative offices. Users of the new system include staff from across multiple disciplines and departments across the County and external customers (e.g. residents, residential and commercial developers, small business owners). Users' expertise spans building, zoning, trades, code enforcement, engineering, public health, and other related technical and professional fields.Specific duties include:Assessing training needs through collaboration with end-users,Building training content, agendas, objectives, materials, exercises and evaluation tools;Delivering training to internal and external users, from basic to advanced professionallevel, on a wide array of topic areas related to Permit Arlington. Please note: thisprogram is catered to a remote audience;Creating hands-on training courses and tools to include cheat sheets, FAQs, step-by-stepdocumentation, interactive webinars, and other toolsDeveloping training website content and promoting training opportunitiesCollaborating with County Human Resources professionals, as needed, to coordinate thetraining curriculum with other County initiativesDeveloping and implementing a learning plan (using the County's Taleo LearningManagement System) for various categories of employees, specific to the initiative)The ideal candidate demonstrates experience developing engaging training curriculums for staff and external customers; experience conducting interactive hands-on training sessions remotely; creating and delivering interactive training sessions (web-based and instructor-led); managing change effectively; and collaborating across departments, functions, and facilitating teamwork.Qualifications & RequirementsMinimum:--Bachelor's degree in Instructional Design, Curriculum Development, OrganizationalDevelopment, Business/Public Administration, Human Resources Management, Psychology,Communication, or a related field with experience designing and developing course contentand facilitating adult learning on a variety of topics using a variety of mediums and approaches to include web-based and virtual training and managing a Learning Management System.Earned related certification(s) in training and development (e.g., Association for Talent Development (ATD), Certified Professional in Learning and Performance (CPLP), International Society for Performance Improvement (ISPI) Certified Performance Technologist (CPT) or similar; and/or with a Master's Degree or graduate work in Organizational Development or a directly related field.Proficiency using Captivate, Articulate, iSpring, Lectora or similar e-learning authoringtool(s);Developing complex training content (orally and in written format);Learning and understanding organizational enterprise software;Leveraging technology and tools for curriculum and learning management system development;Delivering effective training through web-based delivery;Facilitating systems thinking and change management;Managing projects and process improvements; Conducting needs assessments, skills gap analysis, strategy development;Developing and implementing organization-wide training and/or organizational development programs.

Keywords: Maslow Media Group, Inc., Arlington , Training Documentation Specialist, Other , Arlington, Virginia

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