Production Support Analyst

Company: CGI Group, Inc.
Location: Arlington
Posted on: May 21, 2020

Job Description:

Position Description: CGI is hiring a Production Support Analyst to support a large program. This is an exciting full-time opportunity to join our team in Washington, DC, and grow your career with the 5th largest IT services provider in the world. You will work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. As a solution builder, you will be working to support the client's mission and goals. Your future duties and responsibilities: * Troubleshoot application issues that Level I and Level II are unable to resolve * Perform backend data modifications using SQL * Assist Level I and Level II with guidance and knowledge on reoccurring issues * Perform Problem Management to identify and mitigate reoccurring issues that affect the CST applications. * Provide reporting on high/critical incidents * Provide support for data migrations and major CST changes * Knowledge Base Article creation and updates Required qualifications to be successful in this role: * A four-year degree is required and technical certification in database administration is preferred. * Three (3) or more years of experience in production support is necessary. * Experience with SQL and/or PL/SQL is required. * Familiarity with software troubleshooting is required. * Experience creating knowledge libraries, and technical writing is necessary. #CGIFederalJob #LI-EG1 Skills: * Issue Management * Issue Tracking Systems * Knowledge Management * Production Control&Management What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Keywords: CGI Group, Inc., Arlington , Production Support Analyst, Other , Arlington, Virginia