ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

F-35 Helpdesk Specialist - Active Secret Required

Company: General Dynamics Information Technology
Location: Arlington
Posted on: May 20, 2020

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Suitability: No Suitability Required Public Trust/Other Required: None Job Family: Help Desk Job Description: Do you hold an active US government security clearance? Are you interested in work that gives you the opportunity to use your skills to solve complex problems?  Would you like to join a team that encourages ingenuity and is mission driven?  Would you like to join an organization that makes a difference for our warfighters and our citizens? GDIT was awarded the Joint Strike Fighter (JSF) F-35 IT program support contract.  We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. We are building a team of dedicated professionals and are currently seeking a Help Desk Specialist . Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Acts as the overall lead, manager and administrator for the contracted effort.  Serves as the primary interface and point of contact with Government program authorities on technical and program/project issues.  Oversees contractor execution of the contract requirements.  Manages acquisition and employment of program/project resources. Provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.  Knowledge of help desk ticketing systems, managed services software, Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Minimum Education Required: · BS/BA degree in Computer Science, Information Sciences, or related IT discipline. · ALLOWABLE SUBSTITUTION:  Four (4) years of experience performing the foregoing functions and an AA/AS degree can be substituted for a BS or BA degree. Minimum Experience Required: · Five (5) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. · Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. · Experience with Remedy/Help Desk Management Systems. · Progressive experience in the management of a technical support team. · Experience developing and providing Service Level Agreements and Help Desk deliverables. · IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, (or achieve within six months of TOA or hiring) · Certified as a Microsoft Certified Desktop Support Technician (MCDST). Security Clearance: Secret clearance based upon a SSBI or SSBI-PR completed within the past five years. " Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Telecommuting Not Allowed Work Location: USA VA Arlington Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Arlington , F-35 Helpdesk Specialist - Active Secret Required, Other , Arlington, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


2021-2022 Musculoskeletal Imaging Fellowship
Description: The UVA Health System is located in Charlottesville Virginia, a beautiful and highly desirable location of the Mid-Atlantic region, two hours' drive from Washington, D.C., with the Blue Ridge Mountains (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Academic Mentor (Wage)
Description: UVA Athletics Academic Affairs seeks a diverse candidate pool of Academic Mentors to support student-athletes in building essential skills to achieve academic success. Qualified Applicants will become (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Chair of Responsible Data Science
Description: The University of Virginia UVA School of Data Science SDS has an exciting opportunity for a tenured associate or full professor or an academic general faculty professor, on the practice track, who (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020


Lecturer of Commerce (Faculty Wage)
Description: The McIntire School of Commerce at the University of Virginia invites experienced applicants for a non-tenure-track position as a part-time Lecturer in Global Commerce. This part-time wage position will (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

AMP Lecturer (Faculty Wage)
Description: The Department of Engineering Systems and Environment in the School of Engineering
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Chair, Department of Neuroscience
Description: The University of Virginia School of Medicine invites nominations and applications for the position of Chair of the Department of Neuroscience. The Department of Neuroscience has a long tradition of excellence (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Research Scientist
Description: A Research Scientist position in the smooth muscle Somlyo laboratory in the Department of Molecular
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Lecturer
Description: The University of Virginia UVA Office of the Executive Vice President and Provost EVPP seeks applications for a Lecturer position, assigned to the UVA Career Center, supporting the Internship Placement (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Computational Research Scientist
Description: The University of Virginia's Biocomplexity Institute and Initiative BII is seeking a Computational Scientist to analyze data and develop/maintain computational tools and software in support of a variety (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

2020-2021 Non-Invasive Cardiovascular Fellowship
Description: The University of Virginia UVA Health System is located in Charlottesville, a beautiful and highly desirable location of the Mid-Atlantic region, two hours' drive from Washington D.C., with the Blue (more...)
Company: UVA Health
Location: Charlottesville
Posted on: 05/29/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds