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Functional Business Consultant

Company: CGI Group, Inc.
Location: Arlington
Posted on: May 20, 2020

Job Description:

Meet our professionals CGI: A company committed to clients Position Description: Provide Momentum Financials and acquisition, CWTSato E2 - Help Desk support to the United States Marshals Service. Your future duties and responsibilities: Functional tasks may involve activities beyond the immediate scope of help desk tickets (e.g., development of training materials, FAQs, testing, report designs, SQL queries, etc.). The responsibilities of this role include, but are not limited to: * Providing functional expertise to facilitate completion of functional tasks * Managing configuration control and requirements processes * Providing ticket resolution support through liaison with Momentum Service Line components of Delivery Support and Momentum Client Release Team * Forming and directing rapid response teams to handle urgent and/or wide scale problems * Reviewing and performing advanced root-cause analysis and documenting findings * Collaborating with Tier 1 Coordinator and making recommendations for further follow-up to address underlying problem areas * Answering and resolving Help Desk calls and incidents as assigned by the Tier I Coordinator or those self-assigned * Monitoring tickets to ensure response/resolution goals are met * Collaborating with PM making recommendations for further follow-up to address underlying problem areas Required qualifications to be successful in this role: Knowledge of Momentum ERP product or similar ERP product and Business Functional Analyst skills/abilities, SQL a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well. #CGIFederalJob What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changeā€”supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Keywords: CGI Group, Inc., Arlington , Functional Business Consultant, Other , Arlington, Virginia

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