Project Manager- Mortgage Servicing

Company: Truist Bank
Location: Richmond
Posted on: April 2, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This position is not a technology, Agile position. Focus is more on root cause Project Manager (Process Improvement & Issues Management) This role provides change management project support for the Mortgage Servicing business, with a primary focus on process improvement and issues management (not a technology/Agile delivery role). The Project Manager partners closely with business leaders, technology, risk and control partners to identify and assess emerging risks and issues across Mortgage Servicing processes, systems, and ownership areas, translating findings into clear remediation plans and ensuring timely execution through closure—including customer redress when applicable. The position applies expert-level project management discipline to lead large, high-complexity initiatives from initiation through completion, maintaining alignment to scope, timeline, budget, and quality expectations while navigating a matrixed environment. The individual is recognized as a subject matter expert who interprets internal and external issues, recommends best practices, improves workflows/methodologies, and establishes controls, metrics, and reporting that increase delivery efficiency and compliance outcomes. Work is typically independent and self-directed, with guidance required only for the most complex situations, and may include coordinating functional teams and multiple interrelated projects, including business transformation efforts. analysis, process improvement and risk. There is a 5 day in office expectation. Other locations include Charlotte and Greensboro, NC. This position is focused on process improvement, risk, and/or root cause analysis. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy. 2. Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements. 3. Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team. 4. Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project. 5. Measures project performance using appropriate systems, tools and techniques. 6. Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing. 7. Troubleshoots and manages activities to ensure adherence to internal and external quality standards. 8. Performs risk management to minimize project risks. 9. Identifies/resolves obstacles to completing project on time and within budget. 10. Recommends schedule changes, cost adjustments or resource additions when necessary. 11. Uses appropriate verification techniques to manage changes in project scope, schedule, and cost. 12. Creates and maintains comprehensive project documentation. 13. Identifies and resolves difficult complex issues, reports and escalates to management as needed. 14. Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees. 15. Potentially directs the work, coaches or reviews the work of lower level professionals. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience. 2. 5-7 years progressive related experience in either a consulting, project management or process improvement related role. 3. Expert-level understanding of project management framework and methodologies. 4. Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results. 5. Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills. 6. The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables. 7. Expert-level cost and risk management skills. 8. Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies. 9. Proven ability to make decisions under pressure and bring clarity to ambiguous assignments. 10. Demonstrated ability to effectively manage time, delegate and problem-solve. 11. Advanced working knowledge of business matters, finance, planning, and forecasting. Preferred Qualifications: 1. Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification. 2. Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies. 3. Experience implementing large/complex initiatives across a matrix organization. 4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives. 5. Experience with financial measurements and metrics Financial Services experience. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Arlington , Project Manager- Mortgage Servicing, IT / Software / Systems , Richmond, Virginia