Technical Business Systems Analyst - ServiceNow
Location: Reston
Posted on: June 23, 2025
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Job Description:
Verisign helps enable the security, stability, and resiliency of
the internet. We are a trusted provider of internet infrastructure
services for the networked world and deliver unmatched performance
in domain name system (DNS) services. We are a mission focused,
values driven company where each individual can contribute to
building a stronger, more secure internet. We offer a dynamic and
flexible work environment with competitive benefits and the ability
to grow your career. Verisign is currently looking for a Technical
Business System Analyst in the MIS team that would support and
build enhancements within Verisign’s ServiceNow platform, as well
as any homegrown inventory, audit, and compliance portfolio to
provide functional & technical support to internal business
customers. This person will help understand functional requirements
to provide lean and effective solutions using the appropriate
technology stack in an agile manner. They will also support other
teams in testing, implementation, and production support where
needed while following all internal processes for development and
operations. Key Responsibilities: Manage backlog, gather
requirements, design, test & support various implementations,
enhancements, and upgrades on the ServiceNow platform with minimal
supervision. Actively participate and collaborate in a mature
operational model and help enhance processes. Collaborate tasks
with vendor technical support, other internal systems teams, and
project development staff to ensure successful COTs/SaaS
integration implementation within the enterprise Manages the
ServiceNow/UCMDB/Flexera Discovery infrastructure, including
schedules, credentials, mid-servers and patterns Help design, test,
and support RESTful web services, Linux and scripting environments,
integrations, database, and server development Support software and
web architecture requirements analysis, testing and maintenance
Leverage deep functional knowledge to independently design and
develop smart and innovative solutions to satisfy business
requirements Develop deep understanding of tie-ins with other
systems and platforms within the corporate systems landscape Ensure
key documentation is completed to a high standard and present
technical information to senior management in a concise manner
Hands-on ability to build quick prototypes/visuals to assist with
high level product concepts and epic stories Write and maintain
strong unit, functional and integration tests ready to be automated
in a continuous integration environment Active participation in
evolving our application platform to meet scaling, security, and
compliance need Required Qualifications: 7 years of hands-on
experience working with multiple ServiceNow modules like ITSM,
Change-Incident-Problem Management, Asset Management, CMDB, Release
Management, GRC, or Vendor Risk Management. Experience in working
on RESTful web services, Linux and scripting platforms and
technical audit platforms is preferred Experience in Software Asset
Management (SAM) / IT Asset Management (ITAM) domain for both
on-premise and SaaS software platform, USU, SNOW License Manager or
HP Asset Manager Excellent analytical, problem-solving skills with
clear and concise communication – verbal and written Minimum of 8
years of related experience with a Bachelor’s in Computer Science
(or equivalent work experience); or 6 years and a Master’s in
Computer Science (or equivalent work experience) Nice to have:
Certifications in ServiceNow administration is preferred Software
Asset Management (SAM) certification is a plus Advanced Microsoft
Excel, PowerPoint knowledge is a plus Exposure to collaboration
tools such as SharePoint, Confluence and Jira Able to perform the
complete system life cycle using Agile Engineering and Agile Scrum
Methodology preferably in JIRA Familiar with VMware, AIX, KVM
virtualization and Docker, Kubernetes app virtualization Strong
Linux, OS skills & Web UI experience as an analysis This position
is based in our Reston, VA office and offers a flexible, hybrid
work schedule. The pay range is $120,500 - $163,100. The
anticipated annual base salary range for this position is noted
above, however, base pay offered may vary depending on job-related
knowledge, skills, experience. Verisign offers a discretionary
bonus which is based on individual and company performance, and
certain roles may be eligible for discretionary stock awards.
Verisign is an equal opportunity employer. That means we recruit,
hire, compensate, train, promote, transfer, and administer all
terms and conditions of employment without regard to their race,
color, religion, national origin, sex, sexual orientation, gender
identity, age, protected veteran status, disability, or other
protected categories under applicable law.
Keywords: , Arlington , Technical Business Systems Analyst - ServiceNow, IT / Software / Systems , Reston, Virginia