Technical Architect - ServiceNow
Location: Washington
Posted on: June 23, 2025
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Job Description:
Since 1989, SHI International Corp. has helped organizations
change the world through technology. We’ve grown every year since,
and today we’re proud to be a $14 billion global provider of IT
solutions and services. Over 17,000 organizations worldwide rely on
SHI’s concierge approach to help them solve what’s next. But the
heartbeat of SHI is our employees – all 6,000 of them. If you join
our team, you’ll enjoy: • Our commitment to diversity, as the
largest minority- and woman-owned enterprise in the U.S. •
Continuous professional growth and leadership opportunities. •
Health, wellness, and financial benefits to offer peace of mind to
you and your family. • World-class facilities and the technology
you need to thrive – in our offices or yours. Responsibilities
Include, but are not limited to: • Establish and maintain strong
client relationships, effectively communicating technical solutions
and recommendations • Lead workshops to guide clients through
solution design and implementation processes • Collaborate with
clients and internal teams to design comprehensive solutions using
the ServiceNow platform • Provide technical support and guidance to
the development team, ensuring high-quality delivery and adherence
to best practices • Troubleshoot complex issues on the ServiceNow
platform, identifying root causes and implementing effective
solutions • Offer strategic recommendations that align with client
needs and business objectives • Engage in story grooming sessions,
refining requirements, and acceptance criteria in collaboration
with stakeholders • Conduct platform application assessments and
CMDB/CSDM assessments Qualifications • 5 years of experience
implementing, configuring, and customizing ServiceNow • 5 years of
experience with common web technologies and networking (e.g. XML,
HTML, AJAX, CSS, HTTP, TCP/IP, etc.) • Bachelors Degree or
equivalent experience • ServiceNow Implementation and Assessment
experience in two or more applications preferred. • Additional
experience in IT or Software Asset Management • Industry-leading
knowledge of the ITAM and Software lifecycle Required Skills •
Certifications in three or more ServiceNow areas are strongly
recommended • Proven ability to lead workshops and guide clients
through solution design processes • Strong client-facing skills,
with the ability to communicate technical concepts to non-technical
stakeholders • Experience troubleshooting complex issues and
implementing effective solutions on the ServiceNow platform •
Ability to make informed recommendations and decisions on solutions
that align with best practices and client needs • Experience with
story grooming and collaborating with stakeholders to refine
requirements. • Detailed knowledge of ITIL methodologies, IT
architecture, JavaScript, and web software design principles •
Experience with common web technologies and networking (XML, HTML,
AJAX, CSS, HTTP, TCP/IP) • Directory service integration experience
(Active Directory, LDAP). • Knowledge of Single Sign-on methods
(token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP,
REST) Certifications Required • ServiceNow CIS, CTA, and CAD
certifications preferred Unique Requirements • It is expected that
this role will require frequent travel both nationally and
internationally (Max 30%) • Extended hours are required to complete
some special projects
Keywords: , Arlington , Technical Architect - ServiceNow, IT / Software / Systems , Washington, Virginia
