Sr Salesforce System Admin/Analyst
Location: Reston
Posted on: June 23, 2025
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Job Description:
Sr Salesforce System Admin/Analyst Job Summary: Talent Software
Services is in search of a Sr Salesforce System Admin/Analyst for a
contract position in Reston, VA. The opportunity will be five
months with a strong chance for a long-term extension. Position
Summary: Candidate will serve as a Sr Salesforce System
Admin/Analyst for highly skilled and fast-moving CRM and Event
Management team of Salesforce engineers, admins, and quality
engineers, using Agile methods to facilitate team activities. As a
Sr Salesforce System Admin/Analyst, the candidate will work across
the product team to identify and resolve issues and roadblocks,
facilitate team ceremonies and backlog management. The candidate
will complete declarative configuration in Salesforce Sales/Service
Cloud . Candidate will also work with end users to provide end user
support and resolve inquiries, facilitate new user group onboarding
& training, facilitating UAT sessions across multiple teams. The
candidate will have experience as both a Salesforce Admin (Sales
and/or Service Cloud) as well as a business analyst (working with
users to solve business needs with system capabilities). Ideal
career path of business analyst to systems admin within a
salesforce environment. The ideal candidate will also have
experience with the implementation of Agentforce features. Primary
Responsibilities/Accountabilities: Triage, monitor and resolve end
user issues and inquiries including managing user support case
queue to support 1700 Salesforce users Participate in daily Team
Scrum meetings, provide senior leadership with agile metrics that
reflect the teams productivity and backlog burn down Participate in
end of sprint retrospective meetings, maintaining a retrospective
backlog and see that actions are worked off to completion
Participate in development sprints and successfully complete
declarative system configurations to enhance Salesforce instance.
Facilitate functional demos and UAT sessions Build positive team
dynamics and relationships with customer/team staff; Identify and
quickly comprehend complex project dependencies and in
collaboration with cross-functional team members, resolve
dependencies and blockers Monitor transparency of release vision
Participate in commonly accepted better Agile/Scrum practices
Remove impediments to deliver success through the proactive
management of external dependencies, medium-to-high complexity team
problem-solving and the development of new solutions or approaches
to ongoing challenges Accountable for creating and maintaining the
appropriate vehicles for open communication within the scrum team
Create and maintain system including business process flows and
other required documentation artifacts In partnership with business
unit stakeholders drive end user adoption through various change
management and user support activities Partner with business unit
stakeholders to support end user adoption through communication,
change management planning and training Other Duties as assigned
Qualifications: Bachelors and 5 years experience with application
development lifecycle, infrastructure engineering, and application
hosting; and experience with 3 years as a business analyst 5 years
of Salesforce Sales cloud and or Service Cloud Admin Experience
Excellent Problem solving and analytical skills Excellent written
and verbal communication skills Salesforce Admin Certification
preferred Experience as part of an agile team Experience with
utilizing Jira to manage work for the team Ability to establish a
data-driven culture and a repeatable, structured and disciplined
approach to the agile process Ability to manage the dependencies
between team capacity, prioritization, software quality and
committed deadlines Strong knowledge and certification in Agile
methodology and framework Demonstrated experience overseeing
multi-functional project teams including leading Agile scrum teams
on complex, integrated platforms preferred Strong leadership, , and
presentation skills with a firm sense of accountability, ownership
for the end-to-end project lifecycle Preferred, but not required:
Certified Scrum Master (CSM)and/or Agile Certified Practitioner If
this job is a match for your background, we would be honored to
receive your application! Providing consulting opportunities to
TALENTed people since 1987, we offer a host of opportunities,
including contract, contract to hire, and permanent placement.
Let's talk!
Keywords: , Arlington , Sr Salesforce System Admin/Analyst, IT / Software / Systems , Reston, Virginia
