Field Service Engineer
Company: Service Express
Location: Washington
Posted on: April 17, 2024
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Job Description:
If you're...driven by helping others,energized by solving
challenging problems,passionate about working hands-on with
computer hardware,and motivated by working in collaborative team
atmospheresYou may be interested in the Field Service Engineer
position that we have available! It's an opportunity to join a team
that meets the 24/7 data center needs of local customers with a
focus on delivering exceptional service with each interaction. This
position will require driving to different customer sites for
assigned service calls throughout the Washington DC area. When
participating in the on-call rotation, our field service
technicians may have to drive to any one of these locations at any
time of the day or night. You will use your own vehicle and be
reimbursed for travel expenses. Additionally, you will be expected
to participate in periodic training and at times travel out of
state.Here's what this position is all about:Maintain and repair
data center hardware equipment (primarily mid to high-end servers
and other storage devices) of assigned accountsUnderstand and
deliver on response time, follow up, and resolution commitments to
customers and teammates in order to build trust and ensure
loyaltyEngage Purchasing department for parts inventory, Technical
Support partners for escalation process, and local Sales team to
help exceed customer expectationsComplete ongoing training in order
to develop and/or maintain technical acumenWhat will help you be
successful in this position:Strong troubleshooting skills with at
least a basic knowledge of computer hardwareOn-call availability
for 24x7 customer needs as part of a scheduled rotation throughout
the service teamGeneral field service experience preferredWe offer
you:Workplace flexibility that empowers our employees"Hire the Will
and Train the Skill" culture with an effective field service
training programAccess to best-in-class support teams within our
service-oriented companyPersonal growth & advancement
opportunitiesPaid volunteer hours & birthday offSeveral health
insurance offerings that start on day one50% health club membership
reimbursementCompany 401k match$35-$45/hour based on
experienceService Express is an equal opportunity employer.
Authorization to work in the country you are applying to is a
precondition of employment. Service Express does not sponsor
applicants for work visas.We process your information in accordance
with our Privacy Policy. For European residents, click here to
review our fair processing notice.
Keywords: Service Express, Arlington , Field Service Engineer, IT / Software / Systems , Washington, Virginia
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