Oracle Cloud CX - Field Service Delivery Lead

Company: Accenture
Location: Arlington
Posted on: June 20, 2022

Job Description:

We Are:Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice: - -You Are:A transformation maven with the skills to help clients meet the challenges of digitization. Your human superpower? Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help their companies do more. You're as comfortable leading projects and teams as you are diving into the details of workstreams and configuring Oracle solutions. Or you specialize in one or the other, our practice covers the functional & process side of Oracle as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their A-game. -The Work:Help clients understand leading business processes so they can transform their business with Oracle -Spot strategies, risks, and options, and then recommend approaches that sidestep problems and help clients and functions meet their needs -Lead, coach and advise a small project team in addition to managing their performance (depending upon the structure of a project) -Give clients options for designs using prototypes -Set up, document, and test the Oracle system; understand and apply Oracle methodologies -Work with clients and stakeholders to make sure they get where they want to go -Gain the trust of your client, teammates, and managers to make sure projects get delivered -Keep growing your skills to help your team with business development and sales efforts -Stay in the know on leading industry trends and Oracle features to give your clients the best solutions for their needs -For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. -Please note: The safety and well-being of our people continue to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. -The Oracle Field Service Delivery Lead will be responsible for delivering key Field Service business imperatives and understand how to position and architect front office technology transformations leveraging Oracle products. The candidate will be responsible for mentoring and growing a team of resources across Field Service functional areas across a portfolio of related projects. The candidate will be an expert in mapping business operating models with technology enablers, recommending best practices, proposing relevant business processes, user experience and navigating change enablement.Must Have Skills:Oracle Service Cloud (B2B or B2C), Field Service, Sales or Marketing or similar competitive knowledge i.e. SFDCCustomer Relationship Management (CRM), Customer Experience (Field Service)End to End TransformationsKey Responsibilities:Manage Field Service workshops to help clients create relevant Field Service road-maps that address key priorities.Run projects and portfolios implementing Oracle Field Service productsShape and solidify business processes for Field ServiceManage and support workshopsSupport Field Service pipeline with industry knowledge.Support solutioning efforts with the ability to effectively estimate and create Team lead for onshore and offshore resourcesSubject Matter Expert to help support sales and proposal workExperience/Skills Required:Minimum 8 -12 years of experience in handling Customer Experience (Field Service) multi-pillar projects covering Service AutomationMinimum 5+ years of experience in one or more of Oracle Field Service cloudStrong analytical, written, and oral communication skills; process orientedAbility to manage teams and processes globallyAgile project experience a plusExcellent problem-solving skillsMust be able to accurately compile and synthesize both quantitative and qualitative dataAbility to work in a dynamic environmentStrong Excel and PowerPoint skillsStrong attention to details and the ability to multitaskAs required by the---Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $119,880 - $197,900 and information on benefits offered is here. - COVID-19 UpdateThe safety and well-being of our candidates, our people and their families continues to be a top priority. Please be aware that Accenture roles in the US require all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.What We Believe -We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. -Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more hereEqual Employment Opportunity Statement - -Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, -religion, -or sexual orientation. -All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. - -Accenture is committed to providing veteran employment opportunities to our service men and women. -For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementRequesting An Accommodation - -Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. - -If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an -emailor speak with your recruiter. - -Other Employment Statements - -Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. - - -Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. - -Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. - -The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. -SummaryLocation: GA - Atlanta; FL - Miami; TX - Houston; FL - St. Petersburg; NC - Charlotte; TX - Irving; VA - Arlington; TX - Austin; NC - RaleighType: Full time

Keywords: Accenture, Arlington , Oracle Cloud CX - Field Service Delivery Lead, IT / Software / Systems , Arlington, Virginia