Asst Contract Technical Rep with Security Clearance

Company: Agile Defense, Inc.
Location: Arlington
Posted on: May 13, 2022

Job Description:

Requisition #:ASSTC003375 Job Title:Asst Contract Technical Rep Location:Arlington, VA 22203 Clearance Level:Active DoD -Secret **Selected applicantsmay be subject to a government security investigation and must meet eligibility requirements for access to classified information. ** SUMMARY
Seeking an Assistant Contract Technical Representative for a contract providing Information Technology (IT) Support Services to the Office of Naval Research (ONR) Chief Information Officer. The Assistant Contract Technical Representative shall collect and maintain documentation for all phases of Next Generation Enterprise Network (NGEN), including deployment, service acceptance and other transition activities, cutover issues, and expansion and changing of services post-transition DUTIES
* Prepare and submit the necessary documents to request new services.
* Prepare and submit Move, Add, Change (MAC) documents as required.
* Process all information or documentation necessary to obtain, change or remove accounts, hardware, software and other services.
* Create and process routine and non-routine service orders.
* Prepare and track documentation for all new CLIN (customer/user) requests
* Prepare and review Statement of Objectives (SOO), Statement of Work (SOW) and other required documentation in support of RAPT unpriced CLINs.
* Coordinate the specific deployment schedule of all services, including technical refreshment of all NGEN equipment.
* Communicate special user deployment instructions to NGEN management.
* Conduct follow-up processes on all unresolved issues and escalate in accordance with the NGEN chain of command.
* Draft service orders for Government approval including: mapping applications, creating and submitting build-outs, reviewing and recommending approval of invoices, and updating template in ISF tools.
* Monitor all enterprise wide software updates to insure that the users receive updated software.
* Manage all ONR test groups selected for pre-deployment testing and evaluation and report all results to ONR CTR.
* Maintain and access the EITSMS.
* Monitor information on NMCI/NGEN Homeport.
* Monitor NGEN alerts to ensure CIO Government staff are notified
* Draft IT Alerts to notify ONR of NGEN actions, and provide drafts to ONR CIO for approval and release.
* Maintain operations of SIPRNET token system (Local Registration Administrator (LRA)).
* Maintain software and hardware updates and replacements in all NGEN SIPRNET kiosks.
* Maintain printers in all SIPRNET kiosks.
* Manage ordering, installation, and replacement of Voice Over Internet Protocol (VOIP) communications including switches, parts, cables, and handsets.
* Participate on development of business rules, processes and policies.
* Prepare agendas, supporting documentations, meeting notes, reports or presentations.
* Collect and analyze data as well as produce reports based on the data collected. Schedule all NIPRNET and SIPRNET services for ONR headquarters and field sites and schedule all upgrades, changes and alterations to current seats during Tech Refresh.
* Review pre-invoices and invoices in eMarketplace (or its successor) for all orders for both headquarters and field sites and compare them for consistency to already placed orders. Notify the CTR of any discrepancies.
* Maintain all necessary electronic and hard copy documentation.
* Maintain and track inventory at all ONR sites via the EITSMS Systems or similar.
* Maintain Command Application and Templates. --- Prepare documentation to create Request For Service numbers (RFS) for Command Application lists.
* Activate or reactivate disabled accounts. Coordinate approvals with appropriate NGEN authorities.
* Process request for new NGEN user accounts within one (1) working day after receipt of the SAAR.
* Process request for new Flank Speed user accounts.
* Assist new users in completion of User and Asset Information Form (UAIF) forms and coordinate with NGEN.
* Submit request for deactivation/disablement of NGEN user accounts in NET within two (2) days after date of departure.
* Coordinate services with ONR OneDesk to ensure account creations, asset assignments, and other services are provided within two (2) working days of a user request.
* Run daily ONR website and web application health checks between 0600-0630. Notify CIO via email by 0700 each working day. --- Update OCIO IT Service Dashboard by 0630 each working day Qualifications Education and Certifications
* Education: Bachelor's degree in one of the following: o Computer Science o Engineering o IT related field
* Certifications: o DOD Information Assurance Workforce (IAWF) DoD 8570 IAM Level II certification. Background Needed and Years of Experience
* Seven (7) years overall NMCI/NGEN related, or other DoD networks experience required. Additional Skills & Qualifications Must Have Technical Skills
* Experience directly supporting the creation of NMCI orders, MACs and special requests, managing and tracking IT inventory, and installing and administering computer hardware and software.
* Three (3) years of that experience shall be in the following areas: Operations installation and support. Customer service/help-desk-related or customer outreach with specific technology skills. GOTS/COTS applications specializing in Human Resource, Legal and Financial Management business applications. NMCI/NGEN ordering tools such as the Enterprise Information Technology Service Management System (EITSMS) suite.
* At least three (3) years of experience managing technical staff. Non-Technical Skills
* Strong communication skills - Strong time management skills
* Must be a strong team player. Ability to collaborate well with others.
* A learn-while-doing attitude with good problem-solving skills Working Conditions Working Conditions
* General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
* The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
* Work is generally performed within an office environment, with standard office equipment available. Strength Demands * Sedentary - 10 lbs. Maximum lifting, occasional lift/---carry of small articles.
* Some occasional walking or standing may be required.
* Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements * Stand or Sit
* Walk
* Talk or Hear
* See COVID-19 Vaccination Requirements As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense. Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our "Listen. Think. Innovate." philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.

Keywords: Agile Defense, Inc., Arlington , Asst Contract Technical Rep with Security Clearance, IT / Software / Systems , Arlington, Virginia