Technical Training Manager

Company: GovCIO
Location: Arlington
Posted on: May 12, 2022

Job Description:

GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?Responsibilities

• Lead a team up to 10 Technical Trainers
• Travel to Federal government sites- up to 50%
• Conduct training sessions in person or online for up to 100 users
• Conduct and develop training courses for client-developed applications, iPhones, and off-the-shelf applications, such as the Microsoft Office suite
• Develop computer-based training using software such as Adobe Captivate
• Create training materials such as quick reference guides and other handouts
• Collaborate with Cross-functional teams to create, categorize, review, and approve knowledge articles.
• Maintain up to date inventory of training equipment
• Provide support for Help Desk ticketsRequied -Qualifications
  • Clearance Requirement: SecretDesired Qualifications
    • Bachelor's Degree in related field and 8+ years related experience
    • Outstanding written and oral communication
    • Training on and use of JABBER and Cisco WebEx
    • Experience designing eLearning tools
    • Working experience with Federal government
    • Experience with ServiceNow including the Knowledge Management module
    • Good organizational skills and strong attention to detail
    • Work well in team environment
    • Able to prioritize tasks and meet deadlines in a fast-paced environment
    • MS Office tools (Word, Excel, PowerPoint, SharePoint)

Keywords: GovCIO, Arlington , Technical Training Manager, IT / Software / Systems , Arlington, Virginia