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Manager Information Technology - Operations Manager

Company: IT at Nestl--
Location: Arlington
Posted on: May 12, 2022

Job Description:

We are a team of professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestl--'s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver products and services to create tangible business value.This position is not eligible for Visa Sponsorship.Position SummaryAs an IT Operations Manager you must have a very strong leadership skill to promote the integration amongst Business, IT (Information Technology) Streams and Partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the IT products and processes fully supporting business evolution.Operations manager will assume the overarching responsibility for supporting the head of Products and Platforms to ensure smooth operations of the stream. You will ensure discipline in managing and optimizing the product based operating model within the stream by leveraging ways of working set by the O-CIO. Some activities include testing, application maintenance, proactive monitoring, L&T onboarding, compliance orchestrations and housekeeping. You will oversee the end-to-end support operations provided by near/offshore managed services for the given products groups and/or platform taking care of ITIL services for L1, L2 and L3 support organizations. The Operations Manager should focus on minimizing disruptions to the business by being brilliant at the basics (ensuring a quick response on failure tickets, problem solving adherence, preventing tickets being caused by intervention and so on) ensuring the organization is adding value to the business.ResponsibilitiesSupport the increase in business centricity & improve communication with the business and within IT streams.Integrate the different IT areas and the businessPerform problem management & root cause analysis leading to Products enhancement.Conduct data analysis to discover problem area trends and drive continuous opportunity for improvements.Increase speed of response / resolutions through a higher sense of urgency.Prepare visual presentation materials for executive-level and conducts meetings to showcase performance and consumption of resource and funding.Drive continuous improvement and root cause analysis, focused on mitigating total business disruption hours.Required Qualifications5+ years of experience in Information Technology within an operational role supporting business critical operations.1-2 years experience with various SAP and non-SAP solution integration technologies e.g., Process Integration, Cloud Process Integration, Data Services - BODS; familiarity with SAP transactions, tables, navigation, data objects.1-2 years' experience with ITSM (Incident, Problem and Configuration and Change management)Preferred QualificationsKnowledge of Hybrid integration platforms spanning cloud and on-premises (iPaaS, PaaS, SaaS).Understanding of end to end (E2E and B2B) business flows and EDI (Mulesoft or API platform).Experience in either Azure (Data Factory, Logic Apps, Event Driven Architecture) and or Service Now.Requisition ID163437It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl--. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl-- seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl-- home.The Nestl-- Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.This position is not eligible for Visa Sponsorship.Arlington, VA, US, 22209

Keywords: IT at Nestl--, Arlington , Manager Information Technology - Operations Manager, IT / Software / Systems , Arlington, Virginia

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