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Systems Administrator

Company: Chenega MIOS SBU
Location: Arlington
Posted on: November 23, 2021

Job Description:

SummaryThe Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.Responsibilities

  • Provide systems administration of desktop and server systems connected to local and wide area networks.
  • Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems.
  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices and mobile devices, etc.
  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
  • Install/load the operating system and application software.
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
  • Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance.
  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.
  • Execute on-site, on the floor, technical and system administration support.
  • Support requirements for managing installation, configuration, and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements.
  • Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.
  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
  • Attend meetings weekly and provide weekly status reports.
  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.
  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.
  • Conduct routine and emergency maintenance of assigned data center equipment.
  • Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.
  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.
  • Maintain operational, configuration, and other standard operating procedures (SOPs).
  • Verify system availability with existing Enterprise tools.
  • May serve in a supervisory capacity.
  • Participate in technical research and development to enable continuing innovation.
  • Other duties as assignedQualifications
    • Bachelor's degree and 6+ years relevant experience OR
    • Associate degree and 8+ years relevant experience OR
    • 10+ years relevant experience
    • Years of relevant work experience includes:
    • UNIX, Windows, and/or Storage administration
    • Experience working with trouble reporting and tracking systems like Service Now
    • Experience supporting the IC/DOD
    • Experience in the imagery intelligence domain a plus
    • CompTIA Security+ or DoD 8570 Level II equivalent within 90 days of hire
    • TS/SCI requiredKnowledge, Skills and Abilities
      • Ability to obtain a CI polygraph.
      • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems.
      • Ability to learn, understand, and apply new technologies.
      • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required.
      • Ability to respond to after hour calls to provide "on-call" support.
      • Must possess strong problem solving and fault isolation skill sets.
      • Knowledge of the customer's processes and procedures and of the customer's production systems a plus.
      • Ability to prioritize and execute tasks in a high-pressure environment.
      • Ability to function as a team member and independently.
      • Ability to travel 0-35% to local area sites as well as other locations with similar architecture/footprint.
      • Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain.
      • Ability to lift or move various pieces of computer equipment, (max 40 pounds).
      • Ability to prioritize and execute tasks in a high-pressure environment.
      • General knowledge of database administration, network administration, and possess network configuration management skills.
      • Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021.#NJVC, LLCChenega Corporation and family of companies is an EOE.Equal Opportunity Employer/Veterans/DisabledNative preference under PL 93-638.We participate in the E-Verify Employment Verification Program

Keywords: Chenega MIOS SBU, Arlington , Systems Administrator, IT / Software / Systems , Arlington, Virginia

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