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Helpdesk Specialist -

Location: Arlington
Posted on: April 8, 2021

Job Description:

This Helpdesk Specialist Position Features:

? Great Pay to $65K

Title: Helpdesk Specialist

Location: Washington DC

Position ? Full time Direct Hire

Rate: 65,000

Travel: Less than 15% (DC-based)

Reports to: Helpdesk Manager; indirectly CIO


The Helpdesk function is a critical part of the overall IT Department mission.

Helpdesk staff work in a dynamic, fast-paced environment providing services over the phone, through e-mail, and to national headquarters desktops ad hoc or by appointment.

This position is ideal for someone relatively early in their IT career. This position is positioned for advancement inside of the client as well as preparatory to greater things in the IT field.


? Minimum of 3 years of experience in an IT Helpdesk or IT fast-paced end user support role

? An undergraduate degree in Information Systems or Information Technology or related field

? Excellent verbal and written communication skills

? Strong problem solving and research skills

? Experience using standard popular PC hardware and productivity software

? Cheerful disposition and genuine interest to help; including excellent telephone skills, ability to think methodically and logically, exercises patience and tact, and has the tenacity to solve problems

? Willingness to continue learning

? Dependable and reliable

? Organized and flexible

? Customer service oriented

Detailed Duties:

Under the supervision of the Helpdesk Manager, and in accordance with established policies and procedures, the Helpdesk Specialist responsibilities include, but are not limited to:

? Setting up new computers and installs those new computers to the desktops in National Headquarters and regions.

? Setting up and supporting iOS devices, specifically iPad and iPhone.

? Managing organization-wide IT asset management including overseeing the annual asset inventory.

? Analyzing and determining scope of user hardware and software questions and evaluating and documenting an appropriate response.

? Answering MS Office questions and desktop operating system questions.

? Remediating virus and troubleshooting other desktop based malware.

? Rebuilding desktops and laptops as needed.

? Delivering user hardware and software support.

? Resolving printer and copier issues.

? Testing new hardware and software to determine compatibility with functional specifications, corporate standards, and user expectations.

Administering applications like Proofpoint, Exchange, MIR3 and Airwatch in conjunction with the rest of the Helpdesk and others on the IT team.

Skills: Proofpoint, Exchange, and Airwatch, helpdesk

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Arlington , Helpdesk Specialist -, IT / Software / Systems , Arlington, Virginia

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