This Helpdesk Specialist Position Features:
? Great Pay to $65K
Title: Helpdesk Specialist
Location: Washington DC
Position ? Full time Direct Hire
Travel: Less than 15% (DC-based)
Reports to: Helpdesk Manager; indirectly CIO
The Helpdesk function is a critical part of the overall IT
Helpdesk staff work in a dynamic, fast-paced environment providing
services over the phone, through e-mail, and to national
headquarters desktops ad hoc or by appointment.
This position is ideal for someone relatively early in their IT
career. This position is positioned for advancement inside of the
client as well as preparatory to greater things in the IT
? Minimum of 3 years of experience in an IT Helpdesk or IT
fast-paced end user support role
? An undergraduate degree in Information Systems or Information
Technology or related field
? Excellent verbal and written communication skills
? Strong problem solving and research skills
? Experience using standard popular PC hardware and productivity
? Cheerful disposition and genuine interest to help; including
excellent telephone skills, ability to think methodically and
logically, exercises patience and tact, and has the tenacity to
? Willingness to continue learning
? Dependable and reliable
? Organized and flexible
? Customer service oriented
Under the supervision of the Helpdesk Manager, and in accordance
with established policies and procedures, the Helpdesk Specialist
responsibilities include, but are not limited to:
? Setting up new computers and installs those new computers to the
desktops in National Headquarters and regions.
? Setting up and supporting iOS devices, specifically iPad and
? Managing organization-wide IT asset management including
overseeing the annual asset inventory.
? Analyzing and determining scope of user hardware and software
questions and evaluating and documenting an appropriate
? Answering MS Office questions and desktop operating system
? Remediating virus and troubleshooting other desktop based
? Rebuilding desktops and laptops as needed.
? Delivering user hardware and software support.
? Resolving printer and copier issues.
? Testing new hardware and software to determine compatibility with
functional specifications, corporate standards, and user
Administering applications like Proofpoint, Exchange, MIR3 and
Airwatch in conjunction with the rest of the Helpdesk and others on
the IT team.
Skills: Proofpoint, Exchange, and Airwatch, helpdesk
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected