ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

Helpdesk Specialist -

Location: Arlington
Posted on: February 25, 2021

Job Description:

This Helpdesk Specialist Position Features:


? Great Pay to $65K



Title: Helpdesk Specialist



Location: Washington DC



Position ? Full time Direct Hire



Rate: 65,000



Travel: Less than 15% (DC-based)



Reports to: Helpdesk Manager; indirectly CIO



Summary:



The Helpdesk function is a critical part of the overall IT Department mission.



Helpdesk staff work in a dynamic, fast-paced environment providing services over the phone, through e-mail, and to national headquarters desktops ad hoc or by appointment.



This position is ideal for someone relatively early in their IT career. This position is positioned for advancement inside of the client as well as preparatory to greater things in the IT field.



Qualifications/Skills:



? Minimum of 3 years of experience in an IT Helpdesk or IT fast-paced end user support role


? An undergraduate degree in Information Systems or Information Technology or related field


? Excellent verbal and written communication skills


? Strong problem solving and research skills


? Experience using standard popular PC hardware and productivity software


? Cheerful disposition and genuine interest to help; including excellent telephone skills, ability to think methodically and logically, exercises patience and tact, and has the tenacity to solve problems


? Willingness to continue learning


? Dependable and reliable


? Organized and flexible


? Customer service oriented




Detailed Duties:



Under the supervision of the Helpdesk Manager, and in accordance with established policies and procedures, the Helpdesk Specialist responsibilities include, but are not limited to:



? Setting up new computers and installs those new computers to the desktops in National Headquarters and regions.


? Setting up and supporting iOS devices, specifically iPad and iPhone.


? Managing organization-wide IT asset management including overseeing the annual asset inventory.


? Analyzing and determining scope of user hardware and software questions and evaluating and documenting an appropriate response.


? Answering MS Office questions and desktop operating system questions.


? Remediating virus and troubleshooting other desktop based malware.


? Rebuilding desktops and laptops as needed.


? Delivering user hardware and software support.


? Resolving printer and copier issues.


? Testing new hardware and software to determine compatibility with functional specifications, corporate standards, and user expectations.


Administering applications like Proofpoint, Exchange, MIR3 and Airwatch in conjunction with the rest of the Helpdesk and others on the IT team.



Skills: Proofpoint, Exchange, and Airwatch, helpdesk


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Arlington , Helpdesk Specialist -, IT / Software / Systems , Arlington, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Systems Administrator - Top Secret/SCI Polygraph
Description: Grindstone is currently looking for a Systems Administrator with a Top
Company: Grindstone
Location: Chantilly
Posted on: 03/3/2021

C++ Developer
Description: We have Urgent Requirement for our Direct client, kindly go through the below Job Description. If you are interested please send me your updated word format resume ASAP. Position: C Developer Location: (more...)
Company: USM Business Systems
Location: Chantilly
Posted on: 03/3/2021

Applications Developer
Description: Job SummaryJoin a team, as an Applications Developer, responsible for contributing to the data ingest, data hosting, and data manipulation from various data sources in support of the Enterprise Data Warehouse. (more...)
Company: Dezign Concepts LLC
Location: Chantilly
Posted on: 03/3/2021


Software Developer, Mid
Description: Job Number: R Software Developer, MidThe Challenge:Are you looking for an opportunity to not j us t develop sof tware, but to build a system that will transform the us ers engage and communicate with (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 03/3/2021

Software and Systems Engineer, Mid
Description: Manage the engineering support for all the process and activities of agile software development. Apply specific functional knowledge and working and general industry knowledge towards making an impact (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 03/3/2021

Software and Systems Engineer, Mid
Description: Job Number: R Software and Systems Engineer, MidKey Role: Manage the engineering support for all the processes and activities of agile software development. Apply specific functional knowledge and working (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 03/3/2021

Java Developer
Description: Award Winning Education Company Seeks a DevOps Engineer This Jobot Job is hosted by: Heather PakAre you a fit
Company: Jobot
Location: Charlottesville
Posted on: 03/3/2021

Software Engineer
Description: The RoleCCRi is looking for a software engineer grounded in the full software lifecycle, from architecture and design through coding, testing, documentation, deployment, and support/maintenance. Our engineers (more...)
Company: Commonwealth Computer Research, Inc. (CCRi)
Location: Charlottesville
Posted on: 03/3/2021

Software Engineering
Description: J5 Consulting is a Maryland based company established in 2006 to provide computing and consulting services for government and commercial entities. Our services improve Information System networking performance (more...)
Company: J5 Consulting
Location: Chantilly
Posted on: 03/3/2021

Principal / Sr. Principal Software Automation Test Engineer (Secret or Higher)
Description: Security Clearance Jobs for Defense and Intelligence Careers Principal / Sr. Principal Software Automation Test Engineer Secret or Higher At the heart of Defining Possible is our commitment to missions. (more...)
Company: CLEARED CONNECTIONS
Location: Chantilly
Posted on: 03/3/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds