Senior PC Support Manager

Company: CoreSys Consulting Services
Location: Arlington
Posted on: February 24, 2021

Job Description:

POSITION SUMMARY: As a Senior Personal Computer (PC) Support Manager you provide advanced expert level support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. This role requires expert knowledge of unique, one-off, or uncommon technical systems in the enterprise. This role is required to spend time mentoring and training other PC technicians. This position will work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise. This position is responsible for overall personal computer activity.This position is contingent based upon a contract award.RESPONSIBILITIES:

• Establishes and implements PC policies, procedures, and standards, and ensures their conformance with information systems goals and procedures.
• Studies and projects PC resource requirements including personnel, software, equipment, and facilities, and makes recommendations to management.
• Maintains currency in new developments and technology.
• Provides for the training of department staff and end users.
• Directs setup and maintenance of library and materials for end user reference and reviews department staff.
• Ensures that security procedures are implemented and enforced.
• Provides leadership in the effective use of internal data processing, automated office systems and data communications.
• May also manage Local Area Network (LAN) services.
• Recommend or perform complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
• Supervise and supporting major computer system and laptop deployments, and similar projects.
• Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals, and the network.
• Respond in a timely fashion to client inquiries and escalated issues concerning operation of client-owned assets
• Maintain the highest level of customer service
• Provides updates, status, and completion information to management regarding all assigned incidents, requests, and projects
• Provide regular updates to tickets within the work queue with frequency depending on priority level.
• Escalate all high priority or sensitive customer requests/concerns to the User Services Manager
• Coordinate activities with the Help Desk, Faculty Support, Network Services, Enterprise Application Services, and other team members.
• Properly delegates appropriate work to student technicians based on need and workload.
• Producing relevant documentation for operational processes and process improvement. REQUIRED QUALIFICATIONS:
  • Top Secret clearance with SCI eligibility
  • Senior/Lead with 10+ years' experience
  • Bachelor of Science Degree in Information Technology or Computer Science
  • Security+Must be a and possess a Top-Secret Security Clearance with SCI eligibility due to Federal Contracting Requirements Company Description:CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily with the US Government. We hold a CMMI maturity level 3 rating in both Services and Development as well as an ISO 9001:2015 certification. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE / Open-Source Solutions, Data Warehousing, plus much more. Full time employees are eligible to participate immediately in CoreSys Consulting Services' competitive employee benefits package, which includes medical, dental, vision, disability, and life insurance as well as participation in our 401k program with a company match. - provided by Dice

Keywords: CoreSys Consulting Services, Arlington , Senior PC Support Manager, IT / Software / Systems , Arlington, Virginia