Junior Technical Writer
Company: ThreatConnect
Location: Arlington
Posted on: February 19, 2021
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Job Description:
Company backgroundDesigned by analysts but built for the entire
team (security operations, threat intelligence, incident response
and security leadership), ThreatConnect's intelligence-driven
security operations platform is the only solution available today
with intelligence, automation, analytics, and workflows in a single
platform. Centralize your intelligence, establish process
consistency, scale operations, and measure your effectiveness in
one place. To learn more about our threat intelligence platform
(TIP) or security orchestration, automation, and response (SOAR)
solutions, visit ThreatConnect.com.Job DescriptionThreatConnect is
currently seeking a Junior Technical Writer who can create and edit
software documentation. The company is based in Northern Virginia,
but this position is remote.Things You Will Do* Create and edit
electronic versions of user manuals, apps and integrations guides,
and knowledge base articles using Microsoft Word, Adobe Acrobat,
and Google Docs* Capture user interface (UI) screenshots and edit
them using Adobe Photoshop* Enter and format knowledge base
articles and other documentation and training material in the
company's learning management system (LMS)* Work with various
subject matter experts (SMEs), as well as the product's UI, to
obtain the information needed to create and revise documentation*
Ensure that documentation is reviewed and approved by SMEs in a
timely manner* Maintain documentation archives and
repositoriesThings You Might Do* Writing a new knowledge base
article to cover a new feature in an upcoming software release*
Updating an existing knowledge base article or administration guide
to cover new functionality or UI changes in an upcoming software
release* Viewing a live demo of new product features by the
engineering staff* Editing and releasing a configuration or user
guide for one of ThreatConnect's apps or integrations* Messaging
SMEs to ask questions and resolve documentation issues* Exploring a
new platform feature to understand it and be able to document it*
Capturing and photoshopping screenshots from the ThreatConnect UI
for use in documentationAbout YouYou enjoy using writing to inform,
teach, and train. You view the creation and manipulation of
language as an art and a science. You get excited by the process of
choosing words, phrases, and formats to solve the "problem" of how
to effectively and efficiently convey information.You are
collaborative. You're a team player who puts the interest of the
team above your own. You display a positive attitude, are open, and
enjoy contributing.Writing is your passion. It doesn't just provide
a paycheck. You are genuinely interested in what you do and the
impact that it has on others.You enjoy learning. You are a
naturally curious person who loves to pick up and assimilate new
knowledge. You are not afraid to dive into new realms of
information, figure things out on your own, and ask questions when
necessary.You welcome new challenges. You view every unfamiliar
situation as an exciting new area of exploration. Obstacles in your
path are not there to block you, but to be analyzed, climbed, and
conquered.You are detail oriented. Your brain never stops analyzing
things, especially when it comes to the written word. Whenever you
spot a grammatical or linguistic error, you're twitching to fix it.
When writing or editing a product, you are intent on making sure
that every detail is covered and clarified.1-3-6-12 Month PlanOn
day one we'll expect you to...* Know how to use the Track Changes
functionality in Microsoft Word and the Suggesting functionality in
Google Docs to review and edit documents* Know how to use Templates
and Styles to ensure formatting consistency in Microsoft Word
documentsAt 3 months we'll expect you to...* Have a basic
understanding of the ThreatConnect platform, including terminology
and main functionalities* Know how to use the ThreatConnect LMS
platform, including entering and updating knowledge base articles
and using HTML tags to supplement the formatting* Complete basic
knowledge base article and administration guide updates for
UI/screenshot and other minor changesAt 6 months we'll expect you
to...* Complete, with guidance, more substantive knowledge base
article and administration guide updates for new features and
feature changes* Update integrations guides for requested changes
or SME-provided editsAt 12 months we'll expect you to...* Take a
new feature for a major platform release through the full release
cycle by attending demos, learning how to use the feature, asking
questions of SMEs, writing new documentation, leading the
documentation review process, and publishing and releasing the
documentationOur Team Emphasizes...* We work closely together and
have an open flow of communication from management to the direct
reports. Ideas and innovations are encouraged and welcomed!This Job
is Awesome Because...* Great company and position with the
opportunity to grow with the organization and learn more about the
technical/software industryRequired QualificationsRequirements* 1-3
years of experience writing and editing software or other
documentation, preferably in a commercial IT environment*
Bachelor's degree, or equivalent experience* Excellent written and
verbal communication skills* Proficiency in Microsoft Office
(including Microsoft Word templates) and Adobe Acrobat and
PhotoshopDesired Qualifications* Basic HTML proficiency* Experience
working in GitHub, GitLab, or a similar platform* Experience in
knowledge management, training, course creation, or similar
disciplinesAdded Bonus if You Have* Experience in or a degree in a
technical field* Experience with API documentation* Experience with
training documentationBenefitsWork-Life Balance* Unlimited Paid
Time Off (PTO)* Employee recognition program with quarterly awards*
Employee referral program* Military leave options available*
Education reimbursement program for job-related college courses and
professional training* Quarterly events with your geographic team*
Annual company partyMedical* MEDICAL PREMIUM FOR INDIVIDUALS AND
FAMILIES ARE 100% COVERED* Prescription drug coverage* Dental
coverage* Vision coverage* Company-paid short term and long term
disability* Company-paid insurance and AD&D coverage* Pet
InsuranceFinancial* 401K retirement savings plan with company
matching program up to 6%* Health Savings Account* Flexible
Spending Accounts (medical, dependent care, transit and parking)*
Cell phone stipend* Paid Parental Leave* Paid Bereavement Leave
Keywords: ThreatConnect, Arlington , Junior Technical Writer, IT / Software / Systems , Arlington, Virginia
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