Telephony (Voice/VoIP) Technical Lead
Company: SAIC Corporation
Location: Arlington
Posted on: January 11, 2021
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Job Description:
Description The Telephony (Voice/VolP) Technical Lead performs
high-level, day-to-day operational maintenance, support, and
upgrades for complex operating systems, workstations and servers.
Coordinates, directs and performs complex software installations
and upgrades to operating systems and layered software packages.
Schedules installations and upgrades and maintains them in
accordance with established IT policies and procedures. Continually
monitors and tunes multiple systems to achieve optimum performance
levels. Ensures workstation/server data integrity by evaluating,
implementing, and managing appropriate software and hardware
solutions of varying complexities. Ensures data/media
recoverability by developing and implementing a schedule of system
backups and database archive operations. Plans and implements the
modernization of servers. Develops, implements and promotes
standard operating procedures and schedules. Conducts hardware and
software audits of workstations and servers to ensure compliance
with established standards, policies, and configuration guidelines.
Incumbent develops and implements new standards, policies and
procedures. Incumbent in this job works closely with Network and
Systems Analysts to help determine and develop the systems that
will be implemented. The Telephony (Voice/VolP) Technical Lead
shall:* Serve as a technical expert and manager for all Voice /
VoIP (Avaya) operations and maintenance;* Advise on Voice / VoIP
design, architecture, and engineering;* Maintain a thorough
expertise and understanding of Voice / VoIP Devices and their
configurations, including but not limited to PBXs, switches,
routers, mailbox systems, and handsets; * Advise on technology
innovations, security threats, and other industry trends;* Lead the
development of technical requirements for Supplier operating
agreements; and maintain a detailed understanding of the Software
and mevice supporting Network Monitoring Tools (NMT), and the
monitoring / reporting capabilities of the NMT.Qualifications
Education and Experience:* Bachelors and ten (10) years or more of
related experience and 3+ years of leading teams. Required Skills:*
Experience in the implementation and customization of data
management and performance tooling. * Experience and knowledge of
telecommunications and voice emerging technologies.* Experience in
wired PBX, Cisco VOIP and/or AvayaDesired Skills: * Proficient in
analytical project planning, negotiating, interpersonal and
communication skills, both verbal and written.* ITIL v3 or
higherOverviewSAIC is a premier technology integrator solving our
nation's modernization and readiness challenges. Our offerings
across defense, space, civilian, and intelligence markets include
high-end solutions in engineering, IT, and mission outcomes. We
integrate the best components from our portfolio with our partner's
ecosystem to deliver innovative and effective solutions. We are
25,500 strong; driven by mission, united by purpose, and inspired
by opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit saic.com or
Working at SAIC for benefits details. SAIC is an Equal Opportunity
Employer empowering people no matter their race, color, religion,
sex, gender identity, sexual orientation, national origin,
disability, or veteran status. We strive to create a diverse,
inclusive and respectful work culture that values all.
Keywords: SAIC Corporation, Arlington , Telephony (Voice/VoIP) Technical Lead, IT / Software / Systems , Arlington, Virginia
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