ServiceNow Technical Support Engineers with Security Clearance

Company: CompTactics, LLC
Location: Arlington
Posted on: November 18, 2020

Job Description:

Job Title: ServiceNow Technical Support Engineer Essential Job Functions: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. In order to be successful in this role, we need someone who has: --- 2 to 3 experience on the ServiceNow Platform (Madrid, New York, or Orlando).--- Demonstrated ability to troubleshoot difficult technical issues on the ServiceNow Platform.--- Working knowledge of the components in a web applications stack--- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok).--- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).--- Experience with relational databases (e.g. MySQL, Oracle).--- Experience administering: Linux/Unix OR Microsoft Server.--- Excellent verbal and written communication skills.--- Works well in a team environment.--- Strong personal commitment to quality and customer service.--- Ability to understand and communicate complex technical systems.--- Proven ability to maintain a professional demeanor when handling complex user issues. Desired Skills--- A fundamental understanding of ITSM, ITIL, or CMDB.--- Deep understanding of JavaScript.--- Advanced MySQL or Oracle experience.--- Experience diagnosing performance degradation.--- Understanding of remote administration via SSH, SNMP, WMI, Powershell. Experience--- The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential. Annual Salary: $110K to $120K Location: Arlington, VA Must have a Secret or TS clearance, eligible for SCI (DHS Suitability required) Ultimate gov customer: DHS/NCPS

Keywords: CompTactics, LLC, Arlington , ServiceNow Technical Support Engineers with Security Clearance, IT / Software / Systems , Arlington, Virginia