Installer/Trainer

Company: Captioncall LLC
Location: Arlington
Posted on: May 12, 2022

Job Description:

Help make a difference!
CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.

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• Cell phone and tablet provided
  
• Mileage reimbursement
  
• Remote work
  
• Hourly rate plus piece rate
  
  Essential Duties and Responsibilities
  
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  • Install and troubleshoot CaptionCall phones
    
  • Courteously train customers on how to use the phone and its features
    
  • Promote the CaptionCall service
    
  • Assist Outreach Specialist with lead generation activities as needed
    
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
    
  • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
    
  • Complete service calls as assigned
    
  • Accurately maintain customer records
    
  • Complete required reports and submit invoices and feedback on customer interactions
    
  • Retrieve and clean phones of former customers
    
  • Maintain adequate inventory of equipment and supplies in order to service customers
    
  • Adapt to new responsibilities as necessary
    
  • Other duties as assigned
    
    Knowledge/Skills/Abilities Required
    
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    • Provide excellent customer service
      
    • Ability to effectively communicate in English through reading, writing, speaking and listening
      
    • Ability to work evenings and weekends as needed
      
    • Ability to drive and travel via air as needed
      
    • Ability to tailor to unique needs of individual customers
      
    • Must be reliable, organized and punctual
      
    • Ability to adapt to constantly changing environments
      
      Experience/Education/Certifications
      
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      • High school diploma or equivalent
        
      • Basic computer knowledge and experience
        
      • Sales experience
        
      • Experience working in the hearing health field
        
      • Experience working with senior citizens
        
        Other General Requirements/Additional Notes
        
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        • Must have a reliable, licensed and insured vehicle available at all times
          
        • Possess and maintain a valid driver license
          
        • Maintain a good driving record
          
        • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
          
        • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
          
        • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
          
        • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
          
          CaptionCall because life is calling.
          Equal Employment Opportunity: CaptionCall; is an Equal Opportunity, Affirmative Action Employer

Keywords: Captioncall LLC, Arlington , Installer/Trainer, Human Resources , Arlington, Virginia