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Installer/Trainer

Company: Captioncall LLC
Location: Arlington
Posted on: May 12, 2022

Job Description:

Help make a difference!
CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.


  • Cell phone and tablet provided
  • Mileage reimbursement
  • Remote work
  • Hourly rate plus piece rate

    Essential Duties and Responsibilities

    • Install and troubleshoot CaptionCall phones
    • Courteously train customers on how to use the phone and its features
    • Promote the CaptionCall service
    • Assist Outreach Specialist with lead generation activities as needed
    • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
    • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
    • Complete service calls as assigned
    • Accurately maintain customer records
    • Complete required reports and submit invoices and feedback on customer interactions
    • Retrieve and clean phones of former customers
    • Maintain adequate inventory of equipment and supplies in order to service customers
    • Adapt to new responsibilities as necessary
    • Other duties as assigned

      Knowledge/Skills/Abilities Required

      • Provide excellent customer service
      • Ability to effectively communicate in English through reading, writing, speaking and listening
      • Ability to work evenings and weekends as needed
      • Ability to drive and travel via air as needed
      • Ability to tailor to unique needs of individual customers
      • Must be reliable, organized and punctual
      • Ability to adapt to constantly changing environments

        Experience/Education/Certifications

        • High school diploma or equivalent
        • Basic computer knowledge and experience
        • Sales experience
        • Experience working in the hearing health field
        • Experience working with senior citizens

          Other General Requirements/Additional Notes

          • Must have a reliable, licensed and insured vehicle available at all times
          • Possess and maintain a valid driver license
          • Maintain a good driving record
          • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
          • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
          • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
          • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

            CaptionCall because life is calling.
            Equal Employment Opportunity: CaptionCall; is an Equal Opportunity, Affirmative Action Employer

Keywords: Captioncall LLC, Arlington , Installer/Trainer, Human Resources , Arlington, Virginia

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