Installer/Trainer
Company: Captioncall LLC
Location: Arlington
Posted on: May 12, 2022
Job Description:
Help make a difference!
CaptionCall is looking for a caring, customer service oriented
Installer/Trainer with a passion for helping people with hearing
loss communicate with the world! This hands-on position has the
privilege of individually training our customers on how to enrich
their lives using the CaptionCall phone. This individual must enjoy
working with a variety of people in their homes. The schedule is
flexible and it's the perfect position for people who like to work
independently. This is a full-time position with potential for
career growth and advancement.
- Cell phone and tablet provided
- Mileage reimbursement
- Remote work
- Hourly rate plus piece rate
Essential Duties and Responsibilities
- Install and troubleshoot CaptionCall phones
- Courteously train customers on how to use the phone and its
features
- Promote the CaptionCall service
- Assist Outreach Specialist with lead generation activities as
needed
- Guide other CaptionCall activities and make recommendations for
expanding the breadth and reach of the business
- Ability to meet or exceed Installer/Trainer expectations and
maintain established goals set forth by department
management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on
customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order
to service customers
- Adapt to new responsibilities as necessary
- Other duties as assigned
Knowledge/Skills/Abilities Required
- Provide excellent customer service
- Ability to effectively communicate in English through reading,
writing, speaking and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual
customers
- Must be reliable, organized and punctual
- Ability to adapt to constantly changing environments
Experience/Education/Certifications
- High school diploma or equivalent
- Basic computer knowledge and experience
- Sales experience
- Experience working in the hearing health field
- Experience working with senior citizens
Other General Requirements/Additional Notes
- Must have a reliable, licensed and insured vehicle available at
all times
- Possess and maintain a valid driver license
- Maintain a good driving record
- Must have a PC (not a mac) and a high speed Internet connection
to perform essential job duties.
- Must be able to walk, bend, crawl, kneel, lift and move
furniture as needed
- Ability to sit and/or stand at a desk and work with a computer
for extended periods of time.
- Positive attitude, team player, good interpersonal
communication skills and able to work across company
departments.
CaptionCall because life is calling.
Equal Employment Opportunity: CaptionCall; is an Equal Opportunity,
Affirmative Action Employer
Keywords: Captioncall LLC, Arlington , Installer/Trainer, Human Resources , Arlington, Virginia
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