Bench Director of Human Resources Operations (21142931)
Company: Marriott International, Inc.
Posted on: January 12, 2022
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Eastern Region Office, located at 9737 Washingtonian Blvd 5th
Floor, Gaithersburg, Maryland, United States is currently hiring a
Bench Director of Human Resources Operations.
Fills an HR deployment need in any market and travels significantly
throughout the region. Contributes a high level of human resource
generalist knowledge and expertise for a designated property. Works
with considerable independence, developing processes to accomplish
objectives in alignment with broader business objectives. Utilizes
a Human Resource Business Plan aligned with hotel and brand
strategies focused on delivering HR services that meet or exceed
the needs of associates and enable business success; as well as to
verify compliance with federal, state and local regulations and
Marriott International operating procedures.
Education and Experience
High school diploma or equivalent required;
Bachelors Degree preferred.
Society of Human Resource Management Certification (PHR or
CORE WORK ACTIVITIES
Managing Talent Acquisition (Recruitment and Selection)
Develops staffing strategy (in collaboration with hiring manager)
relating to hiring practices; consult with hiring manager on
compensation, benefits, etc.
Monitors sourcing process and outcomes of staffing process;
collaborate and coordinate sourcing efforts with Vendor.
Assists in identifying internal and external candidates for open
Supports and assists in the negotiation of total compensation
offered to candidates for open positions.
Managing Total Compensation
Champions the communication and proper use of total compensation
systems, tools, programs, policies, etc.
Verifies wages are paid in accordance to Standard Operating
Procedures, federal and state laws (e.g., associate pay for meeting
attendance, wages limited to maximum rate of pay, entry level rates
paid to new hires, overtime provisions in place, and separation
Monitors hourly performance appraisal processes, ensuring reviews
are conducted in a timely manner and increases are processed.
Monitors payroll administration, if applicable.
Verifies larger changes to benefit plans are communicated
property-wide and in a timely manner, as necessary.
Assists in administering hourly wage scale and verifies
Conducts annual wage survey to verify hourly rates of pay are
competitive in the market.
Provides recommendations for adjustments to Director of Human
Resources/Multi-Property Director of Human Resources.
Managing Performance Development
Verifies coordination and facilitation with Performance Development
Manager of new hire orientation program to generate a positive
first impression for associates and emphasize the importance of
guest service in Marriott culture; verify attendance by all new
hires and participation of the leadership team.
Verifies development plans are in place in accordance with the
performance appraisal process, goals are documented and progress
towards goal achievement is measured.
Verifies Leadership Performance Process (LPP) is conducted and
development plans are in place; provide performance coaching and
feedback, as needed.
Maintaining Associate Relations
Verifies compliance with key policies such as Sexual Harassment,
Non-Harassment, Non-Discrimination, and No Solicitation;
communicate venues to raise issues or concerns regarding the
violation of these and all Marriott policies.
Coaches managers on progressive discipline process. Verifies
Guarantee of Fair Treatment policy is consistently followed and
proper documentation is maintained on all disciplinary issues.
Assists in identifying key drivers of associate satisfaction and
supports managers in addressing issues with written plans and
actions. Monitors and communicates progress against the plans to
both management and hourly associates.
Reviews exit interviews conducted by Vendor on all voluntary
separations; track and analyze the results to identify trends and
issues; share information with Director of Human Resources.
Works with managers to determine workforce reductions, decrease in
hours, cross utilization of staff, or other alternatives to meet
the financial needs of the business during slow periods or economic
Managing Associate Safety
Verifies associate accident investigations are conducted, events
documented, and that accidents are reported to Corporate Claims
Reporting center; verify maintenance of OSHA log, and retention of
records in accordance with Marriott Standard Operating
Identifies and analyzes accident trends, involves management team
in establishing plans and actions to decrease the frequency and
severity of accidents on property.
Verifies modified duty programs are in place and used by
Manages Workers Compensation claims to verify appropriate associate
care and manage costs.
Conducts periodic claims reviews with Regional Claims office to
verify claims are closed in a timely manner and reserve levels are
appropriate for open claims, where applicable.
Manages the Loss Prevention function, where applicable.
Human Resources Department
Assists in the interviewing and hiring of Human Resource associate
team members with the appropriate skills, as needed.
Supports a departmental orientation program for associates to
receive the appropriate new hire training to successfully perform
Verifies associates are cross-trained to support successful daily
Uses all available on the job training tools for associates;
supervises on-going training initiatives and conducts training,
Communicates performance expectations in accordance with job
descriptions for each position.
Actively solicits associate feedback, utilizes an open door policy
and review associate satisfaction to identify and address associate
problems or concerns.
Brings issues to the attention of the Director of Human
Resources/Multi-Property Director of Human Resources, as
Participates in associate progressive discipline procedures.
Verifies hotel policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
supports the Peer Review Process within the department.
Verifies that regular on-going communication is happening with
associates to create awareness of business objectives and
communicates expectations, recognize performance and produce
desired business results.
Verifies proper documentation of all progressive disciplinary
action is kept in associate file.
Verifies associate files contain required employment paperwork,
proper performance management and compensation documentation, are
properly maintained and secured for the required length of
Verifies compliance with procedure for accessing, reviewing, and
auditing associate files and verifies compliance with the Privacy
Verifies medical records are maintained in a separate, secure and
confidential medical file
Facilitates random, reasonable belief and post-accident drug
testing process (in properties where applicable).
Houses and maintains Corporate, Lodging and Local Standard
Operating Procedures (SOPs and LSOPs)
Supports the maintenance of the Human Resource Information System
in accordance with Human Resources Standard Operating
Verifies all I-9 documentation is properly recorded, filed, and
updated in accordance with the Immigration Reform and Control
Takes appropriate action with individuals who are unable to produce
Verifies all regulatory information is posted as required by state
and federal law (e.g., Minimum Wage Notice, Equal Employment
Responsible for Leave of Absence processing.
Perform other duties as assigned to meet business needs.
At Marriott, we are committed to putting our associates first and
their health and safety are our highest priorities. This position
requires associates to be fully vaccinated for COVID-19 per current
CDC standards or approved for a medical or religious
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Visit www.marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Arlington , Bench Director of Human Resources Operations (21142931), Human Resources , Arlington, Virginia
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