SHIFT SUPERVISOR
Company: Wendy's
Location: Arlington
Posted on: September 26, 2024
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Job Description:
Statement of Purpose:
STATEMENT OF PURPOSE:
Supervises operational activities as directed by General Manager or
other Manager(s) during non-service hours and assists exempt
management in supervision during service hours. The position may
supervise operational activities during non-peak service hours for
limited times of manager absence such as during bank runs,
emergencies, etc. The nature of supervision is work direction.
ACCOUNTABILITIES:
Supervision
1. Supervises open and close activities during non-service
hours.
2. Provides work direction to crew members.
3. Addresses performance problems of crew members that require
immediate attention; refers problem to the unit manager for
progressive discipline if appropriate.
Q.S.C. Standards
1. Monitors product quality and takes corrective action where
necessary.
2. Follows store cleaning plan.
3. Monitors positional and service line organization.
4. Monitors service times and determines efficiency.
5. Exhibits positive customer service attitude at all times.
Controls
1. Follows flowcharts, prep projections and build-to charts.
2. Monitors labor usage against sales readings and recommends
corrective action to General Manager where necessary.
3. Follows store plans as set by the unit manager.
4. Controls food cost by minimizing waste.
Training and Performance Management
1. Assists in training and cross-training of positional skills, as
directed by the unit manager.
Policies and Procedures
1. Follows all procedures in the Operational Procedures Manual.
2. Ensures time card accuracy and wage/hour compliance during
non-service shift for which he/she is responsible.
3. Adheres to cash control and banking policies, knows register
procedures.
4. Maintains safe working conditions by following all safety and
security policies and procedures; notifies unit manager of any
accident or injury.
5. Ensures dress policy is followed at all times.
6. Follows all maintenance procedures and Preventative Maintenance
Schedule duties.
Employee Relations
1. Uses consistent and appropriate practices in carrying out
supervision and work direction accountabilities.
2. Alters the unit manager to any performance and/or discipline
problems, providing sufficient information for the unit manager to
take corrective action as required.
EMPLOYMENT STANDARDS:
Knowledge
1. Thorough knowledge of Wendy's Operational Procedures and
Standards.
Education
1. High School graduate or equivalent educational certificate.
Experience
1. At least 1 year of experience in the restaurant industry.
Age Requirement
1. Must be at least 18 years of age.
Keywords: Wendy's, Arlington , SHIFT SUPERVISOR, Hospitality & Tourism , Arlington, Virginia
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