Shift Supervisor
Company: LINDT & SPRUNGLI
Location: Arlington
Posted on: March 18, 2023
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Job Description:
Position Purpose
Do you LOVE and appreciate premium chocolate? Do you consider
yourself a chocolate enthusiast? As a Shift Supervisor at Lindt
USA, you will be joining more than a company - you will be joining
a team that truly believes in you and your abilities to create a
positive and engaging in-store experience for our customers. With
65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail
teams play an integral part in delivering legendary service and a
premium experience to our customers. It takes a passionate,
positive, highly engaged, confident, self-starter to win our
customers over with every interaction. It is this passion for
Lindt, knowledge of our product and commitment to our brand that
keeps customers coming back again and again.
Essential Job Functions/Key Accountabilities
Sales
Ensure store meets or exceeds weekly, monthly, annual sales plan
and consistently contributes to the district's achievement of the
sale's plan.
Models understanding and commitment to the store's sales mission
and effectively communicates the mission to staff in actionable
terms.
Assists with development of each team member's individual
commitment to the achievement of store's sales results.
Models and effectively supervises staff to insure sales goals
(including key performance indicators, ADS, UPT, conversion and
other company sales standards) and external sales opportunities are
achieved.
Models Lindt standards through everyday activities (4 Moments of
Influence, dress code, up-selling, commitment, passion, sales
focus, drive).
Monitors and escalates stock levels to Store Management in a timely
manner to avoid out of stocks/overstocks/dated product.
Staff Development
Support Store Manager with training sales staff in accordance with
Lindt & Spr--ngli guidelines and standards in order to insure a
knowledgeable, friendly, well-trained staff.
Help to train sales staff in accordance with company standards,
insuring daily, weekly and monthly sales and operations are
consistently achieved.
Assist with training and developing staff sales techniques,
insuring solid product knowledge is consistently demonstrated and
the brand is accurately represented to the customer.
Escalate issues to Store Management in a professional and timely
manner.
Operational Controls
Ensure store meets or exceeds company standards for operational
controls and compliance.
Inventory Control/Shrink
Cash Management (POS, Paperwork, logs, policies & procedures)
Comply with all Quality Assurance policies & procedures
Maintain store cleanliness
RequirementsPosition Qualifications
Skills & Knowledge
Proven sales background
Ability to take direction and effectively delegate and execute
through others
Basic math and/or accounting skills
Experience
Required
Prior retail experience, preferably in a specialty retail
environment
Regularly lift and/or move up to 10 pounds, frequently lift and/or
move up to 35 pounds, occasionally lift and/or move up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with
arms
Education
Required
High School Graduate or equivalent
Preferred
Associates Degree
Other Requirements:
Must be available to work nights, weekends (Saturday and Sundays)
and Holidays
It is impossible to list every requirement for, or responsibility
of, any position. Similarly we cannot identify all the skills a
position may require since job responsibilities and the Company's
needs may change over time. Therefore, the above job description is
not comprehensive or exhaustive. The Company reserves the right to
adjust, add to or eliminate any aspect of the above description.
The Company also retains the right to require all employees to
undertake additional or different job responsibilities when
necessary to meet business needs.
Lindt and Spr--ngli is an equal opportunity employer and considers
all qualified applicants for employment without regard to race,
color, national origin, religion, sex, sexual orientation, gender
identity, disability or veteran status.
Applicants for this position must successfully pass a background
screening and may be required to pass drug screenings as well. As
of July 2018, all Lindt & Spr--ngli (USA) Inc. properties will be
smoke and tobacco free.
Keywords: LINDT & SPRUNGLI, Arlington , Shift Supervisor, Hospitality & Tourism , Arlington, Virginia
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