Shift Leader

Company: Le Pain Quotidien
Location: Arlington
Posted on: January 27, 2023

Job Description:

Description
At Le Pain Quotidien, shift leads contribute to the store's success by upholding our Steps of Service and assisting the Management Team in the restaurant's overall operation during scheduled shifts.

--- Represents the image that is reflective of Le Pain Quotidien's core values and effectively builds relationships with our guests.

--- Executes store operation of the restaurant during a scheduled shift; Organizes opening and closing duties as assigned.

--- Ensures team morale and restaurant ambiance are being upheld to Le Pain Quotidien's high standards.

--- Provides quality beverages and food products consistently to all guests by adhering to LPQ recipe and presentation standards. Role models health, safety, and sanitation guidelines for all products

--- Assists with new team member training by positively reinforcing performance and providing operational knowledge to new team member as needed during training shift

--- Assists General Manager in driving sales by role-modeling and guiding the team to provide consistent execution and exemplary service to our guests during scheduled shift

--- Assists in office administration duties, including banking, Cash Handling policies and responsibilities, Loss Prevention audits, and office paperwork as assigned.

--- Confidently handles guests' complaints, concerns, and service issues with grace; focuses on finding solutions to protect our guests' LPQ experience.

--- Completes Guest or Employee Injury & Incident reports as issues arise during scheduled shift

--- Ensures completion of Le Pain Quotidien food safety checklists to ensure proper food handling

--- Monitors restaurant equipment and ensures it is kept in good repair.

--- During the shift, guide team members in various workstations to ensure service speed, cleanliness standards, and operational are met.

--- Monitors food waste, inventory and assist in resolving food quality issues with the management team

--- Maintains food cost during the shift; if issues arise, helps to troubleshoot the problem and come up with a solution.

--- Assist with the execution of upcoming initiatives, marketing promotions, and local store marketing events during scheduled shift

--- Follows operational excellence standards utilizing Le Pain Quotidien checklists

--- Maintains cleanliness and organization of all areas of the restaurant by ensuring cleaning checklists are being followed during scheduled shift

--- Contributes to a positive team environment by recognizing changes in team member morale and performance and communicating them to the general manager

--- Maintains regular and consistent attendance and punctuality

Requirements

• One to two years related experience or training in a retail or restaurant environment
• Flexibility in schedule with the ability to work early mornings, weekends, and evening
  
  Company Information
  Le Pain Quotidien means the daily bread. And to us, that means everything. It's much more than mere sustenance; it's a way of life. As our loaves emerge from the ovens, warm and fragrant, friends gather around our communal tables to share in the time-honored tradition of breaking bread. The hum of conversation fills the air, jam is passed around the table, and, ever so gracefully, time slows. Our menu celebrates the simplicity of fresh, nourishing food. From morning to evening, there's always a new favorite for you to discover.

Keywords: Le Pain Quotidien, Arlington , Shift Leader, Hospitality & Tourism , Arlington, Virginia