Assistant Food and Beverage Operations Manager
Company: Marriott
Location: Arlington
Posted on: January 27, 2023
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Job Description:
Job Number 22208284Job Category Food and Beverage &
CulinaryLocation Crystal Gateway Marriott, 1700 Richmond Highway,
Arlington, Virginia, United StatesSchedule Full-TimeLocated
Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists
with supervising food and beverage/culinary daily operations.
Responsibilities include ensuring guest and employee satisfaction
while maintaining the operating budget. Ensures standards and legal
obligations are followed.CANDIDATE PROFILEEducation and Experience
High school diploma or GED; 3 years experience in the food and
beverage, culinary, or related professional area.OR 2-year degree
from an accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 1 year experience in the food and beverage,
culinary, or related professional area.CORE WORK
ACTIVITIESAssisting in Managing Day-to-Day Operations Assists in
the ordering of F&B supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and ensures compliance
with all F&B policies, standards and procedures. Supports and
supervises an effective monthly self inspection program. Operates
all department equipment as necessary and reports malfunction.
Supervises staffing levels to ensure that guest service,
operational needs, and financial objective are met. Encourages and
builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and
accomplish your work. Celebrates and fosters decisions that result
in successes as well as failures. Communicates areas that need
attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (including
General clean), identifying trends and making recommendation for
improvements. Follows property specific second effort and recovery
plan. Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service
culture.Ensuring Exceptional Customer Service Provides services
that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and
meeting the expectations of the customers on a daily basis. Takes
proactive approaches when dealing with guest concerns. Sets a
positive example for guest relations. Stays readily available/
approachable for all guests. Reviews comment cards and guest
satisfaction results with employees. Responds in a timely manner to
customer service department request.Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in
written form, e-mail, or in person. Analyzes information and
evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary. Extends professionalism
and courtesy to team members at all times. Comprehends budgets,
operating statements and payroll progress report.Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.Marriott Hotels , Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel.JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott, Arlington , Assistant Food and Beverage Operations Manager, Hospitality & Tourism , Arlington, Virginia
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