Guest Services Supervisor
Company: Westin - Crystal City
Location: Arlington
Posted on: January 20, 2023
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Job Description:
This is the job description for GUEST SERVICES SUPERVISOR Job
Title: Guest Services Supervisor Department: Front Office/Guest
Services Company: Dimension Hospitality Reports To: Front Office
Manager/ AGM/ Guest Services Manager Supervises: Guest Services
Representatives Job Purpose: To perform in a pleasant, professional
and efficient manner, a combination of duties mainly related, but
not limited, to check-in and check-out of guests which contributes
to an overall positive experience. Job Responsibilities: 1. Greet,
register, and assign rooms to guests. Issue room key and escort
instructions to Bell person or directly to guest as appropriate,
without announcing room numbers. 2. Answer inquiries pertaining to
hotel services, registration of guests and shopping, dining,
entertainment and travel directions. 3. Keep records of room
availability and guests' accounts. May make, confirm and cancel
reservations for guests. 4. Compute bill, collects payment and
makes change for guests. May post charges such as room, food,
liquor or telephone by hand or machine. 5. Date-stamp, sort and
rack incoming mail and messages. Transmit and receive messages
using equipment such as telephone, fax and switchboard. 6.
Understand and enforce the hotel company credit policies. Account
for all cash and makes deposits in accordance with hotel and
company policies. 7. Take the initiative to greet guests in a
friendly and warm manner. 8. Take responsibility for assigned
employees in the absence of the Department Manager, assign work,
and ensure proper performance of assigned employees. 9. May make
restaurant, transportation or entertainment reservations for
guests; may deposit guests' valuables in hotel safe or safe-deposit
box; may order complimentary flowers or champagne for special
guests. 10. Other duties as assigned. Job Skills: 1. Speak clearly
and listen carefully. 2. Use personal judgment and specialized
knowledge to give information to people. 3. Communicate well with
many different kinds of people. 4. Change easily and frequently
from one activity to another such as from typing to interviewing,
to searching in a directory, to using a telephone. 5. Use eyes,
hands, and fingers accurately while operating a switchboard or
computer keyboard. Job Qualifications: Education: HS Diploma or
equivalent. Experience: Minimum 1 year guest services, general
office, accounts receivable or customer service experience; OR an
equivalent combination. Licenses/Certifications: N/A Management
Activities: Check all that apply X Direct the work of associates X
Handle associate complaints Physical Requirements and working
conditions: Ability to speak and hear in English. Close and
distance vision. Frequent sitting with some walking and standing.
Frequently lifts/carries up to 25 lbs. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual
dexterity and fine motor skills. Continually works in normal office
conditions and in close proximity to others. Additional physical,
visual and working requirements: X Stand for long periods of time X
Walk extended distances X Lift/carry 6-25 lbs. X Reach hands and
arms in any direction X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties from particular jobs when business need
dictates.
Keywords: Westin - Crystal City, Arlington , Guest Services Supervisor, Hospitality & Tourism , Arlington, Virginia
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