Assistant Food and Beverage Operations Manager
Company: Marriott Hotels Resorts
Location: Arlington
Posted on: January 18, 2023
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Job Description:
Job Number 22208284
Job Category Food and Beverage & Culinary
Location Crystal Gateway Marriott, 1700 Richmond Highway,
Arlington, Virginia, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Assists with supervising food and beverage/culinary
daily operations. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget.
Ensures standards and legal obligations are followed. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 3
years experience in the food and beverage, culinary, or related
professional area. OR 2-year degree from an accredited university
in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the food and beverage, culinary, or related
professional area. CORE WORK ACTIVITIES Assisting in Managing
Day-to-Day Operations Assists in the ordering of F&B supplies,
cleaning supplies and uniforms. Supervises daily F&B shift
operation and ensures compliance with all F&B policies,
standards and procedures. Supports and supervises an effective
monthly self inspection program. Operates all department equipment
as necessary and reports malfunction. Supervises staffing levels to
ensure that guest service, operational needs, and financial
objective are met. Encourages and builds mutual trust, respect, and
cooperation among team members. Develops specific goals and plans
to prioritize, organize, and accomplish your work. Celebrates and
fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to
ensure understanding. Coordinates cleaning program in all F&B
areas (including General clean), identifying trends and making
recommendation for improvements. Follows property specific second
effort and recovery plan. Stays readily available/ approachable for
all team members. Demonstrates knowledge of the brand specific
service culture. Ensuring Exceptional Customer Service Provides
services that are above and beyond for customer satisfaction and
retention. Serves as a role model to demonstrate appropriate
behaviors. Manages day-to-day operations, ensuring the quality,
standards and meeting the expectations of the customers on a daily
basis. Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations. Stays readily
available/ approachable for all guests. Reviews comment cards and
guest satisfaction results with employees. Responds in a timely
manner to customer service department request. Additional
Responsibilities Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person. Analyzes
information and evaluates results to choose the best solution and
solve problems. Performs hourly job function if necessary. Extends
professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress
report. - Marriott International is an equal opportunity employer.
-We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott Hotels Resorts, Arlington , Assistant Food and Beverage Operations Manager, Hospitality & Tourism , Arlington, Virginia
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