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Customer Service Representative (Nonprofit Organization)

Company: Growing Nonprofit Organization
Location: Arlington
Posted on: November 25, 2022

Job Description:

Job description Remote, must be willing to drive to the office once a quarter. Company and Job Overview: A Nonprofit Organization whose mission and philosophy is to provide financial support for Military families in need of child care assistance. Why You Want to Work Here: This is a great opportunity for a recent college graduate to gain valuable experience within the nonprofit sector and professional office environment. In addition to learning and growing professionally, you will be able to personally help military families around the world and have an impact on access to quality child care. Job Qualifications for Customer Service Representative: Completed Bachelor's degree Excellent customer service skills. Good communication skills (oral, written, and listening). Conflict resolution skills. Excellent organizational, time-management, and troubleshooting skills. Must be able to interact positively and cooperatively with individuals at all levels; work as a team member; function under time pressure; and respond in a positive manner to supervision Fluency in Spanish is a plus. This position requires the completion of a satisfactory background check. Position Duties and Responsibilities for Customer Service Representative: Serve as the principal liaison for parents requesting fee assistance, provide exceptional customer service support in navigating fee assistance program policies and procedures. Assist parents in assessing and selecting child care options and determine child care provider qualifications according to government policies. Determine applicant eligibility according to government policies and accurately confirm and calculate child care fee assistance rates according to government policies and custom calculator. Update client information and data into automated database system. Coordinate and monitor resolution to concerns from parents regarding the fee assistance program. Maintain respectful, professional working relationships with military families. Maintain high-ethical standards including maintaining strict confidentiality. Assist with special projects and other functions as needed to accomplish companyJob Type: Full-timePay: $37,500.00 - $45,500.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insuranceSchedule: 8 hour shift Monday to Friday No nightsApplication Question(s): Are you willing to commute to work or remote-only?Education: Bachelor's (Preferred)Experience: Call center: 1 year (Required)Work Location: One location

Keywords: Growing Nonprofit Organization, Arlington , Customer Service Representative (Nonprofit Organization), Hospitality & Tourism , Arlington, Virginia

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