Customer Service Representative

Company: Airlines Reporting Corporation
Location: Arlington
Posted on: August 7, 2022

Job Description:

Location: US-VA-Arlington - US-FL-TampaJob ID: 2021-2113# of Openings: 3Category: Customer Operations and SupportAbout The Role:** ARC requires all employees to be vaccinated against COVID-19. We will consider medical and religious accommodations as required by law **ARC is searching for a Customer Service Representative to join our team. In this position, you will provide high quality, professional customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You will be responsible for effectively deciphering the customer's needs, coming up with the best solution, and clearly communicating that solution to the customer.In this position, you will work a rotating shift schedule between the hours of 8:45am - 9:00pm (Monday - Friday). Part-time options considered. This position may have the opportunity for telework/remote work.If you thrive in a fast-paced environment and pride yourself on providing exemplary customer service, then join us!What You'll Get to Do:Provide exceptional customer service based on the quality assurance call monitoring standards.Meet, or exceed Key Performance Indicators (KPIs) on a monthly basis.Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer's telephone inquiries and/or emails.Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.Resolve complex and difficult problems and issues with customers.Provide ideas and feedback to management and coworkers about front-line situations during team meetings. You'll Bring These Qualifications:High school diploma or equivalent1+ years of previous call center experienceFluent in English and Spanish (oral and written) preferred Experience with Microsoft OfficeStrong typing skills What We Can Offer You:Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.ARC offers WorkFlex. WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home, or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.EOE M/F/D/V Females and Minorities Encouraged to ApplyPM21PI187998755

Keywords: Airlines Reporting Corporation, Arlington , Customer Service Representative, Hospitality & Tourism , Arlington, Virginia