Xfinity Retail Assistant Store Manager
Company: Comcast
Location: Arlington
Posted on: June 19, 2022
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for the daily operations of a location and delivering a best in
class experience for the store team and for customers. Provide
leadership, guidance, coaching and motivation to the retail sales
team in order to deliver a superior customer experience and achieve
desired sales results. Promote and maintain a performance-based
culture, where employees are inspired to do their best and act as a
mentor to foster employee professional development. Collaborate
with other store leaders and staff within and outside the
functional team to create synergies and to ensure processes are
efficient and operational goals are met. Maintain a store
environment that aligns with established planograms and ensure that
current branding collateral is visible and functional. Ensure that
all inventory requirements are carried out effectively, including
stocking, returning and organizing and securing. Demonstrate
advanced knowledge of company products and services, as well as
best practices as they relate to sales processes, store schedules
and customer engagement.Job Description Core Responsibilities
- Achieves all sales and service metrics through daily
supervision, mentor, and consistent performance management (e.g.,
subject area) of retail sales team.
- Proactively coaches and develops store teams to perform their
responsibilities at a high level.
- Provides on-boarding support, observes, and provides feedback
to new hires to ensure they are on track with their training
curriculum and able to provide an outstanding customer
experience.
- Ensures store environment consistently follows published
planograms and branding standards and that all customer demos are
fully functional at all times.
- In partnership with the store manager, coordinates all daily
sales floor responsibilities, including accurate and efficient
staffing and scheduling, dress code compliance, sales huddles, and
resolution of customer issues.
- Passionately drives store operations consistency with detailed
orientation to back-of-house standards and showroom floor processes
and procedures. Evaluate current processes, procedures, and overall
efforts for improvement and innovation.
- Drives operational excellence with a particular focus on
inventory management. Leads store inventory cycle counts ensuring
timeliness and compliance with store, channel, and company
requirements.
- Reviews store reports looking for improvement opportunities in
the areas of sales, inventory, cash handling, efficiency, and net
promoter system (NPS).
- Coaches team members on how to position all products with
customers.
- Ensures that customers and prospective customers are treated
with the highest levels of courtesy and integrity.
- Remains current on new and current products and services,
industry, and competitive trends and reinforces findings with the
team.
- Coordinates cash handling policies and procedures.
- Demonstrate available tools to supervise customer feedback,
mentor, and take action to improve the store experience.
- Is proficient in sales compensation plans and addresses team
member questions.
- Builds collaborative relationships with market and region
partners including the operations manager.
- Must be able to carry and lift up to 25-pound boxes, stand and
move about the store constantly.
- Regular, consistent, and punctual attendance. Must be able to
work nights and weekends, variable schedule(s), and overtime as
vital.
- Other duties and responsibilities as assigned. Employees at all
levels are encouraged to:
- Understand our Operating Principles; make them the guidelines
for how you do your job
- Always improving the customer experience - think and act in
ways that put our customers first, give them flawless digital
options at every touchpoint, and make them promoters of our
products and services
- Know your stuff - be hardworking learners, users, and advocates
of our groundbreaking technology, products, and services,
especially our digital tools and experiences
- Win as a team - make big things happen by working together and
being open to new insights
- Be an active part of the Net Promoter System-a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making callbacks, and helping us elevate
opportunities to do better for our customers
- Push for results and drive growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors, and
our communities! What are the BENEFITS of Comcast?
- Development and Advancement Opportunities
- Employee Resource Groups
- Day 1 Medical/Dental/Vision Insurance
- 401k Matching
- Discounted Services (must reside in the footprint)
- Many more benefits and perks! Disclaimer:
- This information has been crafted to indicate the general
nature and level of work performed by employees in this role. It is
not crafted to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is an EOE/Veterans/Disabled/LGBT
employerEducationBachelor's DegreeWhile possessing the stated
degree is preferred, Comcast also may consider applicants who hold
some combination of coursework and experience, or who have
extensive related professional experience.Relevant Work
Experience5-7 YearsBase pay is one part of the Total Rewards that
Comcast provides to compensate and recognize employees for their
work. Most sales positions are eligible for a Commission under the
terms of an applicable plan, while most non-sales positions are
eligible for a Bonus. Additionally, Comcast provides best-in-class
Benefits. We believe that benefits should connect you to the
support you need when it matters most, and should help you care for
those who matter most. That's why we provide an array of options,
expert guidance and always-on tools, that are personalized to meet
the needs of your reality - to help support you physically,
financially and emotionally through the big milestones and in your
everyday life. Please visit the on our careers site for more
details.
Keywords: Comcast, Arlington , Xfinity Retail Assistant Store Manager, Hospitality & Tourism , Arlington, Virginia
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