Director of Event Management - Marriott Hotels (21152312)
Company: Marriott International, Inc.
Posted on: January 16, 2022
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Marriott Marquis Washington, DC located at 901 Massachusetts Avenue
NW, Washington, DC, 20001 is hiring a Director of Event
Functions as the strategic business leader of Event Management,
including the departments of Event Planning, Banquets/Catering,
Event Service and Event Technology (Destination Management, if
applicable). Position oversees the development and implementation
of departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless
turnover from sales to operations and back to sales. Ensures the
team meets the brands target customer needs, ensures employee
satisfaction, focuses on growing event revenues and maximizes the
financial performance of the department. Develops and implements
property-wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brands target customer
and property employees and provides a return on investment.
Education and Experience
High school diploma or GED; 4 years experience in the event
management, food and beverage, sales and marketing, or related
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
Researches and analyzes new products, pricing and services of
Works with direct reports to review scheduled events and
troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact
Works with culinary team to ensure compliance with food handling
and sanitation standards.
Oversees Event Operations including Banquets, Event Services and
Oversees event planning team.
Ensures meeting space and corresponding heart of the house areas
are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels
are kept in accordance to corporate guidelines.
Leads the execution of brand service initiatives in event
Develops an Event Management strategy that is aligned with the
brands business strategy and leads its execution.
Leading Event Management Teams
Sets expectations and holds event management leadership team
accountable for desired service behaviors related to product and
Communicates a clear and consistent message regarding departmental
goals to produce desired results.
Identifies key drivers of business success and keeps team focused
on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.
Introduces ideas to leadership team to enable property to remain
Encourages calculated risk-taking to generate incremental revenue
and deliver excellent guest service.
Works directly with major groups when high profile and financial
impact will be significant (limited instances).
Develops working relationships with outside vendors and establishes
prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that
meets or exceeds guest expectations.
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with applicable
laws and regulations.
Reviews property specific event operations annually and makes
Reviews staffing levels to ensure that guest service and
operational needs are met.
Communicates and ensures departmental and property emergency
procedures are executed when necessary.
Ensures that regular, ongoing communication is happening in all
areas of event operations.
Apply now at
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Arlington , Director of Event Management - Marriott Hotels (21152312), Hospitality & Tourism , Arlington, Virginia
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