Customer Service Representative

Company: First Transit
Location: Arlington
Posted on: November 23, 2021

Job Description:

Become A Scheduler/ Call Taker in Arlington, Virginia! Job Purpose: Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Our Scheduler/ Call Takers Can Enjoy: Tremendous Career Advancement Opportunities due to a strong presence across North America Excellent benefits including medical, dental, vision, and 401(k) savings plan. Company training, paid holidays, paid vacation and sick days. Positive and rewarding work environment Major Responsibilities: Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. Follows and explains policy and procedure as outlined in operations and procedures manuals Treats each customer/caller with courtesy, dignity, and respect privacy. Meets or exceeds established performance requirements. Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. Remains knowledgeable of all policies and procedure changes. Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor. Experience & Skills Required: High school diploma or equivalent Able to operate a computer Complete any training requirements Communicate clearly in English -- Able to operate standard telephone system Exercise business telephone etiquette We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Transit, Arlington , Customer Service Representative, Hospitality & Tourism , Arlington, Virginia