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Company: Base One Technologies
Location: Arlington
Posted on: July 10, 2024

Job Description:

--- Serve as the first level Help Desk for the TEN Lab's systems and accounts
--- Assist new user setup of equipment, accounts and tools
--- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
--- Create and maintain accurate Tickets for Help Desk activities
--- Good problem solving skills
--- Work with Asset Management to support accurate records and maintain a good accounting of assets
--- Support the implementation of new technologies and equipment in the lab environment,
--- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
--- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
--- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
--- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Required Skills:
--- U.S. Citizenship
--- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
--- Must be able to obtain DHS Suitability
--- 1+ years of directly experience
--- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS
--- Proficiency and proven capability in the following areas:
--- Asset management practices and principles
--- Help Desk ticket processing and procedures
--- Good Customer support
--- Ability to keep detailed notes
--- Must be able to work collaboratively across physical locations --- Desired Skills:
--- Experience with writing technical procedures and standard operating procedures
--- Virtualization automation and optimization
--- Experience with Virtual Private Networks (VPN)
--- Experience with virtual desktops (Citrix, VMWare) Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience. Desired Certifications:
- Security+

Keywords: Base One Technologies, Arlington , LAB MANAGER L1 WITH SECURITY CLEARANCE, Healthcare , Arlington, Virginia

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