Factory Service Branch Manager

Company: Milwaukee Electric Tool Corporation
Location: Washington
Posted on: June 2, 2025

Job Description:

We are seeking a highly motivated and experienced Factory Service Center Branch Manager to join our dynamic team! Under the direction of the Regional Service Operations Manager, the Factory Service Center Branch Manager will play a critical role in overseeing and managing the operational activities of our Factory Service Centers and developing our Service team to support individual growth and increase organizational capacity. The manager will lead a team of technicians and support staff to ensure the delivery of high-quality customer support and product service to distribution and end users, optimize operational efficiency, and drive continuous improvement opportunities. The ideal candidate will possess strong leadership skills, operational expertise, and a customer-centric approach.Duties and ResponsibilitiesPeople, Culture & Strategic Leadership:

• Foster Milwaukee Culture expectations with the team to create empowered leaders and a one-team mentality, driving innovation and an always-improving mindset to maximize organizational capacity and create a collaborative, high-performance team.
• Set performance goals and objectives, conduct regular evaluations, provide feedback, and monitor training to help develop the team.
• Develop goals and self-evaluate performance toward achieving those goals.
• Align with the Regional Service Operations Manager's efforts to train, coach, and mentor for continuous improvement in performance.
• Recruit and hire high-potential employees and execute onboarding and continuing education training to develop the team, expand organizational capacity, and foster employee growth.
• Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics, and deliver on critical improvement projects.Operational Oversight:
  • Supervise direct-report employees, including coordinating, prioritizing, and overseeing all activities, while driving branch operations and assigning responsibilities.
  • Recommend personnel changes and resource allocations to leadership, maintaining conformance with company policies and procedures.
  • Manage day-to-day branch operations to support customers, grow market share, profitability, and service levels, with P&L responsibility within budget and KPI goals.
  • Perform administrative activities such as pay administration, goal setting, and work measurement.
  • Assist with relocation and lease renewals, including market assessments, space planning, and security improvements.
  • Drive operational excellence through optimized inventory management, sales and service responsibilities, and proper financial transactions.
  • Assist in responding to alarm calls and other operational support as needed.
  • Position self and team as experts and resources within the organization for support and implementation of processes and programs.
  • Plan customer visits and partner with Sales/JSS to cultivate relationships, deliver presentations, and communicate plans, leveraging after-sales solutions to grow relationships and business.
  • Manage escalations related to repairs, warranty, and program support, acting as a liaison between service branches, customers, and field teams.
  • Ensure high customer satisfaction and develop strategies to enhance customer experience and loyalty.Quality & Continuous Improvement:
    • Stay current with industry trends and advancements to maintain technical expertise and support new product development and innovation.
    • Provide feedback on product and service trends, quality, and performance issues to corporate management.
    • Identify areas for process improvement and lead initiatives to enhance operational efficiency.
    • Implement and train team on 6S practices and ensure adherence to quality standards.
    • Maintain and update resources, fixtures, and equipment to ensure service quality standards are met.Reporting and Analysis:
      • Prepare and present operational reports to leadership.
      • Analyze data to identify trends, issues, and opportunities, using insights to inform decisions.Education and Experience Requirements
        • Bachelor's degree or equivalent experience, preferably in business.
        • Minimum of 3 years' experience in sales, service, or operations-related fields is preferred.
        • Prior management experience is preferred.
        • Proficiency in computer skills and Microsoft Office applications is required.
        • Effective business communication skills, broad business perspective, and market savvy are essential.
        • Strong leadership and team management skills, with excellent problem-solving and decision-making abilities.
        • Proficiency in operational management software and tools.
        • Bilingual (English/Spanish) is a plus.
        • Ability to work under pressure, manage multiple priorities, and travel up to 10-15% as needed.This position offers a salary range of $77K - $100K, along with comprehensive benefits including health insurance, paid time off, and retirement options.Milwaukee Tool is an equal opportunity employer.
          #J-18808-Ljbffr

Keywords: Milwaukee Electric Tool Corporation, Arlington , Factory Service Branch Manager, Executive , Washington, Virginia