Process Manager CRM

Company: Chickasaw Nation Industries, Inc.
Location: Washington
Posted on: May 28, 2025

Job Description:

Process Manager CRMR8001 --- Business planning analysisWashington, DC --- Full-Time*Please note, that this position is contingent upon the award.The essential duties, experience, education requirements, and salary are subject to change.Job OverviewThe Process Manager CRM manages the CRM system, ensuring it functions optimally. Developing and implementing CRM strategies to improve customer relations, support sales, and enhance data management.About Chickasaw Nation Industries, Inc.Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits supports Chickasaw citizens. We offer comprehensive benefits starting on the first day of employment, including Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(K) with Immediate Vesting, Professional Development, Legal Aid, Family Planning, PTO, and Federal Holidays.As a federal contractor, CNI maintains a drug-free workplace and complies with the Federal Controlled Substance Act.Essential Requirements

• Must obtain and maintain the necessary customer clearance for access to systems, facilities, and equipment.
• Bachelor's degree in Business Administration or a related field and at least five (5) years of relevant experience, or equivalent education/experience.
• PMP certification or equivalent, with 5+ years' CRM Administration experience (e.g., Salesforce, Microsoft Dynamics). Certifications like PMP, ITIL Foundations, JIRA are preferred.Key Duties and Responsibilities
  • Manage CRM system functionality, customization, user access, reporting, dashboards, and technical support.
  • Coordinate and support integrations with third-party apps and tools.
  • Handle troubleshooting, bug fixes, user training, and documentation.
  • Analyze data to generate operational insights.
  • Participate in all phases of software development, especially planning, analysis, testing, and documentation.Education and Experience
    • Bachelor's degree in Business Administration or related field; Master's preferred; 5+ years CRM experience.
    • PMP or equivalent certification; certifications like ITIL and JIRA are advantageous.Physical DemandsPrimarily office-based with requirements to sit, use hands, speak, hear, and occasionally lift up to 25 pounds. Reasonable accommodations available for disabilities.Compensation and BenefitsThe estimated salary range is $70K - $160K, dependent on location, skills, and experience. Benefits include Medical, Dental, Vision, 401(k), Family Planning, STD/LTD, Legal Aid, EAP, PTO, and training opportunities.Your application may be considered for all opportunities with CNI. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. For accommodations, contact: CNIFMLATeam@chickasaw.com
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Keywords: Chickasaw Nation Industries, Inc., Arlington , Process Manager CRM, Executive , Washington, Virginia