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Operations Manager

Company: Training Resources Group
Location: Arlington
Posted on: May 21, 2023

Job Description:

Why Work With Us:
At TRG, we believe in actively promoting social equity and inclusion. We strive to cultivate a community of passionate, talented, and diverse staff who embody the values our company was built on over 35 years ago. Our strong workplace culture along with our employee ownership and governance structure allows us to do our best work. Our supportive environment encourages participation, collaboration, and transparency at every level. Additionally, our collaborative work processes provide our staff everything they need to be successful at TRG and work with confidence. We are certain that your experience at TRG will benefit your future personal and professional endeavors.

Position Summary:
The Operations Manager provides operations management, administrative, and budgetary support to their assigned client work streams. S/he manages day-to-day project operations to ensure activities are delivered on time, within budget, and are compliant with client/contract rules and regulations. They provide an array of client and team support through such program management functions as: activity tracking and reporting, budgeting and financial management, work planning, contract reporting, work force planning, team mobilization and support, subcontractor management, management and storing of project information, reports and deliverables, and collection and analysis of monitoring and evaluation data. They take the lead on tracking level of effort and budgets and oversee work planning and reporting. They support the Contract Lead/Project Manager with intra-team communication and communication with clients and serve as the project's liaison to TRG's corporate team.

Primary Role and Responsibilities:

  • Serve as the liaison between internal TRG and client teams to ensure that budgetary, purchasing, invoicing, and contractual matters are processed accordingly.

    • Communicate budget parameters, SOW, and other relevant assignment information to appropriate parties.

      • Work closely with the assigned finance accountant to ensure invoices are submitted in a timely manner.

        • Support the tracking and reporting of project financial and contractual metrics

          • Support Project Managers with strategic staffing matters and ensure that the right resources are deployed for successful client engagement.

            • Assist in tracking consultant and subcontractor spending in line with allotted budgets.

              • Support finance and contracts teams in responding to audit questions specific to client system.

                • Liaise with Contracts and client work teams to develop, execute, and approve contractual matters related to independent consultants.

                  • Work with the contracts team to ensure operational procedures comply with client rules and regulations and contract files are regularly updated.

                    • Attend and document meetings (portfolio review, monthly check ins, etc.) with the client when necessary.

                      • Prepare for and attend internal project meetings such as monthly check-ins, project portfolio reviews, etc.

                        • Coordinate/support knowledge management procedures to ensure that information is shared across tasks and activities.

                          • Coordinate/support project knowledge management and filing systems and maintain all relevant project and portfolio trackers.

                            • Support client teams in developing and implementing monitoring and evaluation measures across activities and tasks.

                              • Collaborate with Project Manager(s) and Finance staff in developing corporate projections and quarterly accruals.

                                • Support onboarding and orientation of new project staff.

                                  Qualifications, Abilities, and Education Requirements:

                                  • Master's degree in a related field with 3-5 years of relevant professional experience; or bachelor's degree in a related field with 4-6 years of experience.
                                  • 2+ years of prior project management experience and/or team management experience
                                  • Demonstrated track record of success supporting small to mid-sized project teams in a collaborative and fast paced environment.
                                  • Excellent writing and communication skills, including the ability to clearly articulate complex issues and structure clear, concise written documents.

                                    • Strong problem-solving skills and the ability to use discretion and make decisions independently
                                    • Ability to work effectively on cross-cultural teams and manage clients from different regions of the world
                                    • Advanced experience using Microsoft Office Products (including Word, Excel and PPT)
                                    • Experience using technological platforms related to TRG' s core business (Adobe Connect, WebEx, Zoom, survey tools, etc.),
                                    • Superior attention to detail

                                      • Effective organizational and time management skills
                                      • Self-motivation and creativity
                                      • Eagerness to learn and grow
                                      • Experience with knowledge management or knowledge learning efforts in organizations
                                      • Experience presenting to or facilitating small to mid-sized groups

                                        Preferred Skills:

                                        • Experience or interest in international development and/or environment sector
                                        • Familiarity with U.S. government contracting
                                        • Life and/or work experience in developing countries.
                                        • Experience with data collection and management, quantitative and qualitative analysis

                                          Physical Requirements:

                                          • Prolonged periods sitting at a desk and working on a computer.
                                          • Must be able to lift up to 15 pounds at times.

                                            Our Perks:
                                            We value our staff, and we offer a host of benefits to thank them for their continued dedication to our work.

                                            • Premium medical, dental, vision, & life insurance plans
                                            • Employee Assistance Program (EAP)
                                            • Flexible Spending Accounts
                                            • Three months paid parental leave
                                            • Paid sick and vacation leave
                                            • Paid parking or a monthly subsidy toward your mass transportation expenses
                                            • Robust retirement savings plan options
                                            • Profit Sharing after 1 year of employment
                                            • Professional development opportunities
                                            • Casual attire
                                            • 11 paid holidays and offer floating holiday
                                            • Stock grants after three years of employment
                                            • Staff rewards and recognition
                                            • Cell-Phone Expenses
                                            • Free access to Fitness Center
                                            • Physical and Self-Care
                                            • TRG Swag

                                              TRG is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Training Resources Group, Arlington , Operations Manager, Executive , Arlington, Virginia

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